Field Service Technician

As a Field Service Technician, you will; represent the brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.

• Maintains parts inventory and related records.

• Provides status reports throughout the service repair.

• Diagnose problems based on the information provided in the call and through the error logs on the ATM.

• Responsible for ownership of customer issues until resolution according to SLA agreements.

• Practices security safety procedures when working with ATM's and or within financial institution.

• Complete NCR specific Training and certifications.

• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.

• May require prolonged travel based on your service area.

• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)

• You may be dispatched daily on a call-by-call basis or have a daily schedule.

• You may be required to work on rotating shifts, nights, and or weekends.