Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures

Good to have skills : SD-WAN Operations

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Summary

The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2/L3 level support, executing changes, and ensuring network stability and performance.

Key Responsibilities

• Network Operations & Support

Perform day-to-day administration of LAN, WAN, and WLAN infrastructure.

Monitor network performance, availability, and capacity using network tools.

Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.

• Routing & Switching (Cisco,Juniper)

Configure and troubleshoot:

VLANs, STP, EtherChannel

Layer 3 routing (OSPF, BGP, static routing)

Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).

• Wireless Networking (Cisco / Aruba)

Manage and troubleshoot wireless networks:

Aruba Controllers, Access Points, Aruba Central

Cisco Wireless Controllers (WLC) and APs

Handle SSID configuration, RF optimization, authentication issues, and roaming problems.

Ensure wireless coverage and redundancy for enterprise environments.

• Incident, Problem & Change Management

Handle incidents, service requests, and problem tickets within SLA timelines.

Perform root cause analysis (RCA) for recurring issues.

Execute standard and emergency network changes as per change management process.

• Network Infrastructure & Implementation

Support deployment and configuration of new network devices.

Assist in network upgrades, migrations, and transformations (e.g., Aruba to Juniper or Cisco upgrades).

Validate network connectivity and performance post-implementation.

• Documentation & Compliance

Develop and maintain network documentation, SOPs, and runbooks.

Ensure compliance with enterprise security and operational policies.

Update knowledge base and share best practices across teams.

Required Skills & Technical Expertise

Core Networking

Strong understanding of OSI/TCP-IP model

Routing protocols: OSPF, BGP

Switching technologies: VLAN, STP, VTP, trunking

Vendor Technologies

Cisco: Routing, Switching, Wireless, DNAC (preferred)

Juniper: JUNOS CLI, Routing, Switching

Aruba: WLAN Controllers, Aruba Central, Access Points

Wireless Technologies

802.11 protocols (a/b/g/n/ac/ax)

RF fundamentals and troubleshooting

AAA (RADIUS, TACACS), WLAN security

Tools (Good to Have)

Monitoring tools like SolarWinds, Splunk, or similar

Network automation basics (Python/Ansible – optional)

Qualifications

Bachelor s Degree in Computer Science / IT / Electronics or equivalent

4–6 years of experience in enterprise network operations/support role

Certifications (Preferred)

Cisco Certified Network Associate (CCNA)

Juniper JNCIA / JNCIS (preferred)

Aruba Certified Mobility Associate (ACMA) – optional