IT Support Engineer

作为Geekplus欧洲项目现场的一线IT与网络支持工程师,你将是欧洲各仓储项目站点及德国办公室IT/网络问题的第一响应人,在当地工作时间内保障机器人系统与IT基础设施稳定运行。岗位覆盖网络、运维、信息安全三大技术主线,并在项目交付阶段承担一定比例的售前/方案落地工作——以总部提供的标准网络与服务器部署架构为基础,输出并实施到客户现场。

岗位职责

一、现场与远程一线支持(核心)

在当地工作时间内,响应欧洲各仓储站点的网络与IT事件,完成初步排障:连通性检查、日志收集、设备重启、AP/交换机状态核查等;

处理德国办公室员工的桌面支持:设备配置、账号管理、软件安装、会议室AV支持;

参与关键网络事件的非工作时间On-call轮值。

二、网络运维与混合云互联

维护站点局域网与无线网络:Wi-Fi控制器管理、信道优化、性能分析;

配合总部网络团队部署与排查混合云/多云互联,涵盖路由、VPN、DNS、流量优化;

支持远程接入与广域网平台(VPN、SASE、SD-WAN)在欧洲侧的接入、调试与运维;

掌握AWS网络基础(VPC、安全组、Route 53、跨区互联),能按总部架构完成现场侧配置与验证;

维护VMware虚拟化平台与现场服务器,保障系统稳定与性能。

三、信息安全

配合企业防火墙(FortiGate)的策略落地、VPN配置、日志分析与安全事件初步响应;

支持PKI与证书管理,保障接入与通信加密;

与总部安全、服务台团队协作,确保现场网络合规、可控、可扩展。

四、升级协调(与中国HQ联动)

与中国总部网络工程团队紧密配合,准确采集并传递诊断信息,推动远程高效闭环;

充当现场与HQ之间的技术与语言桥梁。

五、项目售前与方案落地(约20%)

在新项目交付阶段,基于总部提供的标准网络与服务器部署架构方案,结合客户现场实际进行适配、演示与讲解;

配合销售/项目团队完成客户侧技术沟通、现场勘查、部署架构规划与落地实施;

收集客户现场约束(机房、链路、IP规划等),反馈至总部方案团队。

任职要求：

基本要求

本科及以上学历,计算机、网络工程或相关专业;3年以上企业网络/IT支持经验(网络架构深度岗可放宽至5年);

扎实掌握TCP/IP、DHCP、DNS、VLAN、路由、认证等基础协议,具备良好的故障分析与根因定位能力;

熟悉企业无线网络、交换/路由设备及VMware虚拟化的部署与排障;

具备良好的中文沟通能力(与中国HQ协作),英语或德语可作为现场工作语言;

责任心强、文档能力好,能在全球化团队中独立完成现场任务;

可接受欧洲现场办公及合理频率的On-call轮值。

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Role Overview

As a first-line IT and network support engineer at Geekplus' European project sites, you will be the first point of contact for IT/network issues across our European warehouse sites and the Germany office, ensuring our robot systems and IT infrastructure run smoothly during local business hours. The role spans three core technical tracks — networking, operations, and information security — and during project delivery also carries a portion of pre-sales / solution-deployment work, taking the standard network and server deployment architecture provided by HQ and rolling it out at customer sites.

Key Responsibilities

1. On-Site & Remote First-Line Support (Core)

● Respond to network and IT incidents at European warehouse sites during local business hours, performing initial troubleshooting: connectivity checks, log collection, device reboots, AP/switch status verification, etc.

● Provide desktop support to Germany office staff: device setup, account management, software installation, meeting-room AV support.

● Participate in an on-call rotation for critical network incidents outside business hours.

2. Network Operations & Hybrid-Cloud Connectivity

● Maintain site LAN and wireless networks: Wi-Fi controller management, channel optimization, performance analysis.

● Work with the HQ network team to deploy and troubleshoot hybrid/multi-cloud interconnection, covering routing, VPN, DNS, and traffic optimization.

● Support remote-access and WAN platforms (VPN, SASE, SD-WAN) on the European side — access provisioning, debugging, and operations.

● Apply working knowledge of AWS networking (VPC, security groups, Route 53, cross-region interconnect) to complete site-side configuration and validation per HQ architecture.

● Maintain the VMware virtualization platform and on-site servers, ensuring system stability and performance.

3. Information Security

● Support enterprise firewall (FortiGate) policy implementation, VPN configuration, log analysis, and initial security-incident response.

● Support PKI and certificate management to secure access and encrypt communications.

● Collaborate with HQ security and service-desk teams to keep the on-site network compliant, controlled, and scalable.

4. Escalation Coordination (with China HQ)

● Work closely with the network engineering team at China HQ, accurately collecting and relaying diagnostic information to drive efficient remote resolution.

● Act as the technical and language bridge between the site and HQ.

5. Project Pre-Sales & Solution Deployment (~20%)

● During new-project delivery, adapt, demonstrate, and present the standard network and server deployment architecture provided by HQ, tailored to the customer's on-site conditions.

● Work with sales/project teams on customer-side technical communication, site surveys, deployment architecture planning, and rollout.

● Collect on-site constraints (server room, circuits, IP planning, etc.) and feed them back to the HQ solution team.

Requirements

Basic Requirements

● Bachelor's degree or above in Computer Science, Network Engineering, or a related field; 3+ years of enterprise network / IT support experience (may extend to 5+ years for deeper network-architecture scope).

● Solid command of TCP/IP, DHCP, DNS, VLAN, routing, and authentication fundamentals, with strong fault analysis and root-cause identification skills.

● Familiarity with enterprise wireless networks, switching/routing equipment, and VMware virtualization deployment and troubleshooting.

● Good Chinese communication skills (for collaboration with China HQ); English or German as a working language on site.

● Strong sense of responsibility and documentation skills; able to work independently on site within a global team.

● Willing to work on-site in Europe and participate in a reasonably-paced on-call rotation.