Network Engineer

Job Title: Network Engineer – L1

Department: IT Infrastructure / Network Operations

Employment Type: Dispatch

Job Summary

We are looking for a motivated and detail-oriented Network Engineer – L1 to join our IT Infrastructure team. The successful candidate will provide first-level technical support for network-related issues, monitor network performance, troubleshoot connectivity problems, and assist with the installation and maintenance of network devices. This role is ideal for candidates with a solid understanding of networking fundamentals who are looking to grow their careers in network engineering.

Key Responsibilities

• Monitor network performance and respond to alerts.
• Provide first-level troubleshooting for LAN, WAN, Wi-Fi, and VPN issues.
• Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points.
• Escalate complex technical issues to L2/L3 engineers when necessary.
• Perform routine network health checks and preventive maintenance.
• Support network deployments, upgrades, and hardware replacements.
• Document incidents, resolutions, and network changes in the ticketing system.
• Coordinate with vendors and onsite teams for hardware installations and repairs.
• Ensure compliance with IT policies, security standards, and operational procedures.
• Maintain accurate network documentation and asset records.

Required Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, Network Engineering, or a related field.
• Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Familiarity with Cisco, Juniper, Aruba, Fortinet, or similar networking technologies.
• Knowledge of Windows and Linux networking fundamentals.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently and collaboratively in a team environment.

Preferred Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• Juniper JNCIA (preferred but not mandatory)

Experience

• 0–2 years of experience in network support or network operations.
• Fresh graduates with relevant certifications and strong networking knowledge are encouraged to apply.

Skills

• Network Troubleshooting
• Routing & Switching
• LAN/WAN Support
• Wi-Fi Configuration
• VPN Support
• Firewall Basics
• Ticketing Systems
• Documentation
• Customer Support
• Time Management

Work Environment

• Office and onsite support as required.
• Willingness to travel to customer locations when necessary.
• Ability to work in shifts, weekends, or on-call rotations if required.