Senior Application Support Engineer

We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment.

Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.

Responsibilities

• Ensure timely resolution of issues to maintain smooth business application service operations
• Facilitate the successful transition of application features from development to production environments
• Develop and implement initiatives to improve and optimize application service operations
• Assist in automating manual activities to enhance service consistency and efficiency for end-users
• Communicate effectively with stakeholders during incident and problem management
• Manage escalations related to operational topics
• Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM
• Oversee release management and foster engineering alignment within Agile delivery practices

Requirements

• 3+ years of experience in Collibra or Collibra workflow scripting
• Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus)
• Expertise in incident and problem management for application support
• Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM
• Strong foundation in Agile delivery with release management and engineering exposure
• Capability to handle and prioritize multiple operations or projects with attention to detail
• English proficiency at B2 level or higher

Nice to have

• Knowledge of cloud services preferably AWS
• Familiarity with CI/CD pipelines and tools like GitLab or Jenkins
• Background in programming languages such as Java and Python
• Understanding of tools like ServiceNow, Jira and Confluence

We offer

• We connect like-minded people
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to EPAM's internal learning database
  • Free English classes with certified teachers
• We cover it all
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.