IT Tools Engineer

Serve as the expert on Quality digital tools, leading the development from an end-user perspective to simplify and maximize functionality. Utilize data analysis and object-oriented programming to create user interfaces, dashboards, and advanced analytical models, while leveraging technologies like Machine Learning and AI to enhance data processes and improve customer experience.

Key Responsibilities

Become the expert at using the Quality digital tools and lead the development with and from the perspective of the end-user. Strive for simplicity while maximizing function. This role involves data analysis and interpretation to assist other departments in the organization. Utilize object-oriented programming to develop a new user interface to display and collect information from users across the organization.

This role develops dashboards, reporting, and analytics that help leaders and cross-functional partners understand the Voice of the Customer and rapidly work to improve their experience.

Lead the development, implementation, and maintenance of advanced analytical models (e.g. predictive models, time-series forecasting) to project future warranty claims, failure rates, and cost trends

Identify opportunities to leverage advanced technologies, such as Machine Learning or AI, to enhance data mining, claims validation, and root cause analysis processes

Act as the subject matter expert and system administrator for key warranty and data platforms (e.g., Global Warranty Management System, BI tools, data warehouses)

Champion continuous improvement within the warranty data workflow by automating data pipelines and streamlining reporting, while actively engaging with ICT stakeholders and the Quality community to address evolving data needs and proactively identify new project opportunities. [Map standard Quality workstreams, identify data used, identify better ways to use the data to minimize effort, maximize value]

Monitor service and problem requests through the work order system, and work with customers to resolve issues in databases and applications

Generate a book of ideas based on hands-on knowledge of Quality workstreams. Prioritize the ideas based on immediate need and value generation and work to implement successful Proof of Concepts. Collect feedback and present to extended teams before decision is made to expand projects within regions and worldwide.

Deliver results that meet corporate targets, for example: Reduction of warranty cost, project lead-time, and KPPM.

Basic Qualifications

• Bachelor of Science in Computer Science, Information Technology, Data Science, Software Engineering, or a related field
• 5+ years of professional experience leading and delivering customer-centric database development & deployment
• Proficiency in SQL for complex data querying, manipulation, and analysis of large datasets
• Programming skills in a statistical or data science language, such as Python or R
• Proficiency with Business Intelligence and data visualization tools (e.g. Tableau, Power BI, Qlik Sense) to create insightful reports and dashboards
• Exceptional ability to interpret complex technical and financial data, distill key findings, and propose practical solutions
• Excellent verbal and written communication skills with the ability to clearly articulate complex technical analysis to both technical and non-technical audiences, including executive leadership
• Rigorous attention to detail to ensure the accuracy and integrity of all data and analytical reports
• Able to multi-task with strict deadlines
• A team player with great communication and coordination in a team environment
• Ability to work flexible hours

• Master of Science in Database Management or Information Systems or B.Sc. in Artificial Intelligence or specific focus or concentration with AI
• 3+ years working in the automotive field with focus on Quality or warranty systems
• Familiarity with warranty management systems (e.g. Global Warranty Management) and enterprise data environments (e.g. data lakes, cloud platforms like AWS, Azure, or GCP)
• Experience with machine learning frameworks and modeling for predictive maintenance or failure prediction
• Prior experience working directly with automotive dealer management systems (DMS) data
• Familiarity with data relationships and user interfaces using high-level programming languages such as Visual Basic.net, C++, C#, Java, and Python

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program

Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran