Manager, Customer Advocacy 94430
Indexed description
New York Life Insurance Company Manager, Customer Advocacy 94430 YesterdaySaved Hybrid 2 Locations 73K-115K Annually Senior level 73K-115K Annually Senior levelArtificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsLead a team investigating and resolving complex life insurance and annuity customer complaints. Drive regulatory compliance, root-cause analysis, complaint trend reporting, and cross-functional remediation. Partner with Product, Technology, Compliance, Legal and Field Service to implement process improvements and AI-enabled reporting to improve customer outcomes and provide strategic insights to leadership.Top Skills: Ai-Enabled CapabilitiesReporting Tools
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