Director, Customer Communications

MongoDB Director, Customer Communications YesterdaySaved Easy Apply Remote or Hybrid United States Easy Apply 176K-347K Annually Expert/Leader 176K-347K Annually Expert/LeaderBig Data • Cloud • Software • DatabaseLead and build a Customer Communications function that owns strategy, operating model, governance, and execution for incident, advisory, and operational customer communications. Drive cross-functional alignment, run high-severity communications, establish playbooks and tooling, recruit and mentor a specialized team, and define metrics to improve timeliness, delivery confidence, and customer trust during critical events.Top Skills: AWSCommunication ToolingCrm SystemsGCPAzureMongodb AtlasOperational Notification Platforms