Genius AI
Builtin · Indexed 2026-08-05
Strategy & Operations Manager, CX
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Indexed description
Genius AI Strategy & Operations Manager, CX 2 Hours AgoSaved Easy Apply Hybrid 2 Locations Easy Apply 160K-190K Annually Senior level 160K-190K Annually Senior levelBeauty • Enterprise Web • Fintech • Payments • SoftwareLead strategy and operations for Customer Experience to scale support without proportional headcount growth. Build CX cost models, design AI-powered deflection and automation, own CX tech stack and vendor choices, redesign service models and sales-to-support handoffs, align forecasts with Finance and Product, run weekly experiments to measure and scale improvements.Top Skills: AIData Visualization ToolsSQL
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