Bilingual Customer Care Specialist II (DealShield)

Cox Enterprises Bilingual Customer Care Specialist II (DealShield) Reposted 2 Hours AgoSaved Hybrid Chicago, IL, USA 18-27 Hourly Mid level 18-27 Hourly Mid levelArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityProvide Tier 1 bilingual (English-Spanish) customer support via phone, email, chat, and ticketing. Troubleshoot standard configuration and software issues, document cases, escalate complex problems, deliver one-on-one training, coordinate with internal teams, and follow up to ensure resolution and high customer satisfaction.Top Skills: ChatCompany SoftwareEmailSecurity ToolsTicketing Systems