Salesforce Administrator (Service Cloud Specialist)

12-month Contract | Outside IR35 | £375-416/day | Hybrid (2x a week in London)

We're supporting a major European travel organisation on the search for an experienced Senior Salesforce Administrator to join their team on an initial 12-month contract.

This is a hands-on role for someone who calls themselves a Service Cloud expert and enjoys working in a collaborative environment where quality, best practice and continuous improvement are valued.

You'll play a key role in the ongoing enhancement of the Service Cloud platform, working closely with technical and business stakeholders to deliver scalable solutions while ensuring robust deployment and release processes.

• Leading configuration and enhancement of Salesforce Service Cloud.

• Managing the deployment lifecycle using modern DevOps practices.

• Preparing, validating and deploying changes safely across Salesforce environments.

• Working with GitHub and Gearset to manage source control and deployments.

• Collaborating with technical and business teams to translate requirements into scalable Salesforce solutions.

• Identifying and helping reduce technical debt across the platform.

• Supporting continuous improvement and platform optimisation.

• Extensive Salesforce Administration experience with deep expertise in Service Cloud.

• Strong understanding of DevOps and modern deployment practices.

• Commercial experience using GitHub and Gearset.

• Experience comparing environments, managing source control and deploying changes safely into production.

• Knowledge of Einstein AI capabilities within Salesforce.

• Experience building solutions using clicks not code, including Flows and declarative automation.

• Understanding of CTI integrations and contact centre environments.

• Comfortable working across both functional and technical discussions.

• Someone who enjoys working as part of a collaborative, friendly team and brings a positive attitude as well as strong technical capability.

• 12-month contract

• Outside IR35

• £375 - £416 per day

• Hybrid working - 2 days per week in Central London

• Laptop provided