Software Engineer - Platform

Position Summary

The Software Engineer is a junior-to-mid level role within etrainu's growing Platform & SRE function, reporting to the Engineering Manager – Platform & Site Reliability.

This role is deliberately a blend of two streams of work:

• Onboarding & operational delivery — hands-on customer and organisation onboarding tasks, integration configuration, data imports, and resolution of incoming operational requests from internal and client-facing teams.
• Platform engineering — building and maintaining our AWS infrastructure, CI/CD pipelines, observability tooling, and the automation that keeps the platform reliable and scalable.

We are explicitly hiring for a profile that will grow into a full Platform Engineer. In the near term, a significant portion of the role is onboarding and operational work. A core expectation of the role — and of the Platform & SRE function as a whole — is to progressively automate and productise this repeat work into platform improvements and self-service capabilities. As that happens, the role's centre of gravity shifts toward platform and reliability engineering. Success in this role is measured not only by delivering onboarding and operational work well, but by steadily engineering it away.

You will be coached and mentored by the Engineering Manager – Platform & Site Reliability, with a clear development path in reliability engineering practices, infrastructure-as-code, and incident response.

Key Relationships

• Engineering Manager – Platform & Site Reliability (direct manager)
• Engineering Managers and product engineering teams
• Product Managers
• Support and onboarding functions

Key Responsibilities

Platform & Reliability Engineering (growing focus)

• Build and maintain AWS infrastructure using infrastructure-as-code (Terraform), under the guidance of the Engineering Manager.
• Improve CI/CD pipelines, deployment safety, and release processes.
• Build and improve monitoring and observability — dashboards, monitors, and alerts (Datadog or equivalent).
• Participate in incident response: assist with triage, contribute to resolution, and complete post-incident actions.
• Contribute to the implementation of Service Level Objectives (SLOs) and SLIs as the reliability practice matures.
• Help ensure systems remain secure, cost-effective, and resilient.

Onboarding & Operational Delivery (initial primary focus, reducing over time)

• Execute customer and organisation onboarding tasks — organisation setup and configuration, integration and SSO configuration, training/course configuration mapping, and data imports.
• Triage and resolve incoming operational requests from internal and client-facing teams, escalating to product engineering teams only where necessary.
• Carry out routine platform work, including minor fixes, technology refresh, and vulnerability remediation.
• Maintain clear, timely communication with customer-facing teams on the status of operational and onboarding work.
• Contribute to and follow runbooks and playbooks; improve them as you go.

Automation & Continuous Improvement (the bridge between the two streams)

• Identify repetitive manual onboarding and operational tasks and turn them into scripts, tooling, or self-service capabilities.
• Build and improve internal tooling that reduces engineering effort per customer onboarded.
• Contribute to playbooks that enable customer-facing teams to self-serve, reducing engineering impact.

Competencies and Experience

Skills

• Proficiency in at least one general-purpose programming language (JavaScript/TypeScript, or similar) for scripting, automation, and minor fixes.
• Working knowledge of core AWS services (e.g. EC2, ECS, RDS, S3, CloudWatch, IAM) — or strong cloud fundamentals with a demonstrated appetite to build AWS depth quickly.
• Comfort working with databases and SQL/MongoDB — querying, data validation, and supporting data imports.
• Proficiency with Git and GitHub workflows.
• Exposure to Docker/containers and CI/CD pipelines (e.g. GitHub Actions).
• Strong attention to detail — much of the onboarding and configuration work depends on getting details right the first time.
• Clear written and verbal communication, particularly when coordinating with non-technical, customer-facing teams.
• Ability to prioritise across competing demands and manage multiple concurrent requests.

Experience

• Minimum 1 year of professional experience in software engineering, DevOps, technical support engineering, implementation/integration engineering, or a similar hands-on technical role.
• Some exposure to production systems and the responsibility that comes with them.
• Experience in a B2B SaaS or customer-facing product environment is a plus.

Qualifications

• A relevant tertiary qualification in Computer Science, IT, Engineering, or a related field is desirable.
• AWS certifications (e.g. Cloud Practitioner, Solutions Architect Associate) or equivalent cloud credentials are a plus.

About You

• You are eager to learn and see the operational and onboarding work as a fast way to build deep product and platform knowledge — not just a queue of tickets.
• You instinctively ask "how do I make sure I never have to do this manually again?"
• You take ownership: you follow work through to completion and communicate proactively along the way.
• You stay calm and methodical when things break, and you ask for help early rather than late.
• You have strong attention to detail and take pride in getting configuration and data work right.
• You are a strong communicator and relationship builder, comfortable working with both engineers and customer-facing teams.