C++ Support Developer (L2)

About ProSource

At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

Role Overview:

The primary purpose of this role is to develop, maintain, and support the Hilltop product suite of Windows applications. The role has a strong technical support component and includes delivering reliable C++ development, contributing to new features and improvements, and investigating and resolving support and production issues in line with agreed priorities, coding standards, and target architecture.

Key Responsibilities:

• Develop, maintain, and enhance Windows-based C++ applications.
• Investigate, troubleshoot, and resolve production and customer-reported issues.
• Support and maintain customer environments, ensuring stability, performance, and documentation.
• Deliver managed services and professional services work for Hilltop installations.
• Collaborate with developers, QA, product owners, and customers in an Agile environment.
• Produce maintainable, scalable, and well-documented code.
• Participate in code reviews, testing, releases, and continuous improvement initiatives.

Qualifications:

• Solid experience in C++ development on Windows platforms.
• Strong troubleshooting and debugging skills.
• Experience supporting production or customer-facing systems.
• Ability to communicate effectively with customers and technical teams.
• Experience with software maintenance, technical support, or managed services.
• Self-motivated and comfortable working in a fully remote environment.

On-Call Requirement

• Availability to participate in a rotating 24/7 on-call support roster.
• Must be responsive during assigned on-call periods.
• Must have access to a laptop, mobile phone, and reliable internet connection while on call.

Schedule:

• Monday to Friday, 8am to 5pm PHT

What's in it for you?

• 💸 Highly competitive salary
• 🏥 HMO coverage for you on Day 1 and for y
• 💻 Enjoy a fully remote setup with all the tools you need
• 🌱 Full-time role with excellent perks and benefits

Ready to take the next step? Apply now and be part of our team!