Global Strategic Implementation Lead

About the Role

As a Strategic Implementation Lead, you will drive the successful onboarding and expansion of Uber for Business' most strategic customers across APAC. You will partner with cross-functional teams to deliver seamless launches, maximize adoption, and unlock long-term value for clients. The role sits at the intersection of operations, strategy, and customer success, directly impacting revenue growth and customer satisfaction.

What You'll Do

• Lead end-to-end onboarding of strategic Uber for Business clients across APAC, ensuring seamless and timely launches
• Partner with customers to define success metrics, drive adoption, and optimize usage
• Collaboration with internal teams (Sales, Product, Support) to deliver best-in-class customer experience
• Identify growth and expansion opportunities during and after implementation
• Act as a trusted advisor to clients, providing insights and solutions to maximize value
• Deeply understand U4B's products and solutions to deliver customer trainings, webinars and troubleshoot customer issues

• 4+ years of professional experience, including 3+ years in client-facing role (implementation, consulting, account management or similar)
• Strong project management and organisational skills with the ability to manage multiple stakeholders and deadlines
• Excellent communication and stakeholder management skills, both written and verbal

• Experience in SaaS, tech, or platform-based environments
• Strong problem-solving mindset with the ability to navigate ambiguity and drive solution
• Experience working with cross-functional teams (Sales, Product, Ops)
• Fluency in English and Hindi; additional APAC languages are a plus.

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.