Americas Reseller Operations-Business Analyst Manager

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just build products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers. The Americas Reseller Operations team is seeking a Business Analyst Manager who combines deep business acumen with strong analytical fluency. In this role you will lead a team of analysts while remaining hands-on with the work - translating complex channel dynamics into insights that drive decisions at the highest levels of the organization. You'll serve as a critical bridge between RO business operations and cross-functional technical teams, ensuring that the tools, data, and systems that power Reseller Operations continue to evolve alongside the business. This role balances driving today's operational excellence with shaping tomorrow's capabilities, including contributing to the long-term vision for analytics infrastructure, AI/ML applications, and channel health visibility.

Description

Team Leadership:

• Lead a team of business analysts focused on reseller channel metrics, demand actualization, and partner insights across the Americas region

• Guide the team in building models, analyzing data, and developing actionable insights that influence business decisions

• Develop team capabilities in modern analytics approaches including AI/ML applications, generative AI, and advanced forecasting methodologies

• Become an authority on supply chain KPIs and channel complexities to optimize Reseller Operations

Operational Excellence:

• Drive critical run-the-business alignment discussions with cross-functional partners including SDM, WWRO, CSAM, and Logistics

• Aggregate key channel insights across the Americas region and influence business decisions to optimize sell-through

• Identify and lead process, system, and automation improvement opportunities within Reseller Operations

Technology & Innovation:

• Serve as the primary liaison between RO and cross-functional technology and data teams, translating business requirements into specifications that technical partners can execute against

• Identify opportunities where emerging technologies - particularly AI/ML, generative AI, and advanced forecasting - could meaningfully improve RO operations and build the business case for adoption

Preferred Qualifications

2+ years of team management experience

Experience leading analytics teams through technology or methodology transitions

Familiarity with AI/ML concepts, generative AI applications, and their potential use cases in supply chain and channel operations

Experience with advanced analytics and business intelligence platforms (e.g., Tableau, ThoughtSpot) and comfort working across large, multi-source datasets

Experience driving large-scale, cross-functional programs with measurable outcomes

Demonstrated ability to serve as a bridge between business operations and technical or engineering teams

Six Sigma, BPI, or similar process improvement experience

Background in reseller, telco, or carrier channel operations highly regarded

MBA or advanced degree preferred

Minimum Qualifications

5+ years of relevant experience in supply chain, operations, demand planning, or sales operations

Extensive experience in reporting, data analysis, and working with large, complex datasets from multiple sources

Proven ability to build data-driven models and translate quantitative insights into executive-ready narratives

Strong executive presence with demonstrated ability to influence decisions at all levels of an organization

Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and concisely

Bachelor's degree in a relevant field