Client Services Coordinator

About the Company Our client is a well-established Australian accounting and advisory firm providing bookkeeping, payroll, taxation, compliance, and business support services to a diverse portfolio of clients across Australia. The firm is recognized for its strong client relationships, operational efficiency, and collaborative work culture focused on delivering high-quality professional services. Job Overview The Client Services Coordinator is an administrative and client service-focused role responsible for supporting the firm's day-to-day operations through effective coordination of client communication, workflow administration, and document management. This role acts as a key liaison between clients and internal teams, ensuring accurate information gathering, timely job coordination, and smooth operational processes across the business. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple administrative and client service tasks in a fast-paced professional environment. Key Responsibilities - Act as a central point of contact for client communication and administrative coordination - Coordinate client onboarding and maintain accurate client records and documentation - Manage workflow tracking and monitor job progress across internal teams - Prepare engagement letters, compliance documentation, and administrative forms - Follow up with clients regarding outstanding information, approvals, and documentation - Support Senior Client Managers with administrative and coordination tasks - Maintain organized digital filing systems and document management processes - Assist with scheduling, task allocation, and workflow reporting - Coordinate internal communications between bookkeeping, accounting, and client service teams - Ensure timely completion and submission of required compliance and operational documents - Assist in maintaining process consistency and improving administrative workflows - Support general office administration and operational activities as required - Liaise professionally with Australian clients and stakeholders via email and virtual communication channels Requirements - 3+ years of experience in administration, client coordination, or client service roles - Previous experience within an accounting firm, professional services environment, or Australian business operations is highly preferred - Strong organizational and multitasking skills - Excellent verbal and written English communication skills - Strong attention to detail and ability to manage deadlines effectively - Experience handling client documentation and workflow coordination - Proficiency in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) - Experience using practice management or workflow management systems is an advantage - Ability to work independently while collaborating effectively with teams - Professional, proactive, and customer-service-oriented attitude What's on Offer - Opportunity to work with a growing Australian accounting and advisory firm - Exposure to Australian professional services operations and client management - Supportive and collaborative work environment - Career development opportunities within a professional services setting - Competitive remuneration package based on experience Interested candidates may send their CV to

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