Onboarding Implementation Manager

Required Qualifications

• 2+ years of experience in onboarding, implementation, or project coordination — ideally in a B2B SaaS or software integration environment
• Strong organizational skills; comfortable owning multiple concurrent onboarding projects with different timelines
• Ability to translate technical/setup detail into clear, customer-facing communication
• Comfortable working directly with third-party partners and vendors on integration setup
• Excellent written and verbal communication skills
• A bias toward proactive follow-up — you don't let onboarding stall waiting on someone else

Projects

AutoRaptor is a trusted customer relationship management (CRM) tool tailored to the automotive dealership industry. Designed to help dealerships manage their leads and inventory, communicate seamlessly across phone, email, and SMS, and track vehicle sales, AutoRaptor has been a staple in the automotive CRM industry for 18 years. Serving over 500 dealerships across North America, AutoRaptor continues to drive success for its clients under new ownership. AutoRaptor has recently been acquired and under new ownership is seeking to add to its Customer Success Organization to fuel growth.We're searching for an Onboarding Implementation Manager to own the customer journey from signed contract to go-live. This role exists to give new customers a fast, well-coordinated path to first value - handling setup, configuration, integrations, and training so our Customer Success team can stay focused on the relationship, not the project management.

Key Responsibilities

Onboarding Execution

• Own the onboarding process from contract signed through go-live, including timelines, task tracking, and follow-up with Customer Success and Stakeholders.
• Join the Customer Success Manager on the initial kickoff call with every new customer, then take the lead on day-to-day setup through go-live
• Gather required dealer information and coordinate directly with partners to keep onboarding on track
• Ensure a clean, documented handoff to Customer Success at go-live, with full context on setup, open items, and account health

Integration & Technical Setup

• Configure and launch our full suite of products and integrations spanning web, data, financial, compliance, and AI-driven tools
• Work directly with third-party partners and vendors to complete integration setup
• Troubleshoot setup issues as they arise, looping in product or engineering when needed

Cross-Functional Collaboration

• Partner with Customer Success to ensure smooth handoffs and consistent customer communication
• Loop in product, support, and partner contacts as needed to keep onboarding moving without stalling
• Share onboarding feedback with the Product team to advocate for a smoother setup experience

Training & Enablement

• Attend the onboarding session and conduct product training sessions that get new customers to first go live quickly
• Train new users on configured tools so they're productive from day one

What We Offer

• Join a high-growth company with direct exposure to leadership
• Direct impact on the customer's first experience with our product
• Collaborative environment with cross-functional exposure
• Professional development opportunities
• Competitive compensation and generous PTO

Preferred Qualifications

• Familiarity with dealer/dealership operations or automotive industry software
• Experience with CRM or DMS integrations
• Hubspot Experience
• Prior experience in a role that bridged sales handoff and account management
• Basic understanding of APIs, Excel, analytics, databases, web technologies, and no-code automation tools like Zapier/Make