INFORMATION AND REFERRAL SPECIALIST, NF-03/RFT, CAMP KINSER

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

• NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Marine and Family Program Specialist BUSINESS TITLE: Information and Referral Specialist FLSA: Non-exempt JOB SERIES: 0301 PAY LEVEL: NF-3 The primary purpose of the position is to serve as the Information & Referral Specialist in charge of the assigned Personal and Professional Development Branch, Resources Program (PPD-R) facility; and support of the various PPD-R programs to include: Information and Referral/Relocation Services (Sponsorship Training, Smooth Move workshops, Newcomers¿ Orientation Welcome Aboard [NOWA]; Loan Locker Program, website maintenance), Transition Readiness Program (TRP), Family Member Employment Assistance Program (FMEAP), Information & Referral (I & R), Retired Activities Office (RAO), Cultural Program and Personal Financial Management (PFM) Program. SUMMARY OF DUTIES: Serves as direct support to the Information and Referral Program, Personal and Professional Development Branch, Resources Program, Marine Corps Community Services (MCCS) to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Compiles, organizes and consolidates information on service organizations to include addresses, phone numbers and hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information to facilitate easy and quick referral and retrieval of information. Identifies gaps and duplications of service. Confirms exchange of and updates resource information at least quarterly. Establishes procedures to respond to interim information changes and develops and publishes a referral database for users. Provides relocation services as needed. Maintains a camp specific database of available resources and contributes to updating the PPD-R database of support services available locally and worldwide. Oversees the PPD-R Loan Locker program for the respective camp and complies with all Loan Locker procedures. Conducts and maintains loan locker inventories. Reviews usage data/inventories to ensure necessary material on hand to meet customers¿ needs. Orders all Loan Locker supplies (i.e. kitchenware, baby strollers, car seats) through the Relocation Services Office. Monitors safety advisories and product recalls on loan locker items. Manages and maintains stateside coupon program for the respective camp, ranging from coordinating volunteers to package coupons for patrons to networking with stateside supporters to ensure continuity of their donations. May be assigned to manage overall coupon program for FPR as determined/assigned by program manager. Assists with the development and execution of marketing plans for information and referral services. Develops and conducts assessments to identify customer needs. Recommends strategies to integrate services and resources to better meet the needs and interests of the target population. Develops a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans. Conducts intake interviews with clients in need of services. Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client's ability to function successfully in other areas. Conducts intake interviews to discuss resources and evaluations in areas that may include financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, and eliciting disclosure of information necessary to provided appropriate assistance. Provides information and non-clinical counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services. Provides consultation services to civilian agencies to assist military families. Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature, or a client¿s limited ability requires higher level assistance. May provide training or briefs on information and referral and relocation services to large groups, visiting dignitaries, or one-on-one with Service Members and families. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Develops long-range plans in conjunction with internal operating directives.

Qualifications

MINIMUM QUALIFICATIONS: Two years experience in a position providing direct customer service involving determining customers¿ needs and providing support and services to meet those needs. Ability to coordinate and conduct workshops, briefings, training sessions and informational seminars to large and diverse audiences. Ability to establish and maintain an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Ability to exercise initiative in analyzing data, resolving problems, rendering decisions and logical conclusions/recommendations and carrying out revisions to plans. Skill to network and establish professional relationships, develop and execute an effective marketing plan for information and referral services. This activity is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Requirements

EVALUATIONS:

Key requirements

• See Duties and Qualifications

Evaluations

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

How to apply

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=78318&PostingSeq=1 Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. Please Note: Due to character limitations in USAJOBS, the full Position Description may not display. Please refer to MCCS Careers for the complete Major Duties and additional details. Social Security Card is required to be presented during the application process. THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA. MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315. Applies to positions in grades NF-3 and below, and equivalent Craft & Trades and Child and Youth positions. May be exercised once per permanent relocation (PCS), when appointed to a regular full or part time position. Per DoDI 1400.25, volume 315, Enclosure 3, para 2.h.1, MSP eligibility terminates upon acceptance or refusal of an offer of a continuing position (part-time or full-time) in the federal service for which the spouse has registered for employment, whether or not preference was applied. Applicants hired into flexible positions (0-40 hours per week) or regular position with a time-limited appointment will not lose their spouse preference eligibility until movement or hired into a regular full or part time position. The time period for MSP eligibility begins when new PCS orders are issued to the new duty station, if accompanied, or at any time thereafter during the tour. All military and DoD civilian spouses are required to provide a copy of their sponsor¿s orders during the application process.

What to expect next

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

Required documents

Varies - Review "OTHER INFORMATION"

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

Other information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.