Marketing Operations Manager

The role

Reporting to the Senior Manager, Digital & Marketing Projects, the Marketing Operations Manager oversees the operational delivery of digital, marketing, and event initiatives across the team. This role ensures from a national perspective that all projects are well-planned, properly resourced, and progressing effectively, working closely with project leads to maintain momentum, alignment, and quality execution. They will also oversee Ontario based initiatives and events.

The Marketing Operations Manager is responsible for managing the team’s projects calendar, work capacity allocation, KPIs, and overall reporting, providing clear visibility into priorities, performance, and resource utilization. Working with stakeholders nationally and locally, this role serves as a central coordination point to support efficient delivery across initiatives.

Responsibilities

• Marketing operations and planning: Manage the integrated projects calendar to ensure visibility across all digital, marketing, and event initiatives. Oversee work capacity planning and allocation, balancing resources across projects to support efficient delivery. Monitor project intake and prioritization, ensuring alignment with business priorities and timelines.
• Project oversight and coordination: Partner closely with project leads to ensure all initiatives are progressing effectively, are properly scoped, and have the resources needed for success. Maintain oversight across multiple concurrent projects, proactively identifying risks, gaps, and bottlenecks, and working with teams to remove roadblocks and maintain momentum.
• Reporting and performance tracking: Track and report on KPIs and project performance, providing clear, actionable insights to support decision-making. Develop and maintain regular reporting frameworks and dashboards, ensuring stakeholders have visibility into progress, capacity, and outcomes.
• Event management (Ontario and national): Lead the delivery of in-person and virtual events in the Ontario market, as needed, ensuring a high-quality and seamless experience. Provide operational leadership for national initiatives, working with regional teams to ensure consistency and alignment.
• Stakeholder management: Act as a central coordination point across teams and stakeholders nationally, ensuring alignment on priorities, timelines, and deliverables. Facilitate clear communication and provide consistent status updates throughout the project lifecycle.
• Process and governance: Drive consistency and continuous improvement in operational processes, including project intake, prioritization, workflow management, and reporting. Maintain accurate documentation and ensure adherence to established governance frameworks.
• Agency and team coordination: Collaborate closely with internal teams and external partners to support efficient project delivery. Coordinate vendor relationships and ensure consistency, quality, and alignment across all outputs.
• Tools and systems: Support the implementation and optimization of project management tools and systems, including driving adoption, training, and best practices across the team.

Skills And Qualifications

• 8–10 years of relevant experience in marketing operations, digital project management, or a related field, preferably in an in-house or professional services environment
• Professional services or legal industry experience considered a strong asset
• Bachelor’s degree or equivalent in marketing, communications, business, events or a related field
• PMP, Agile, or similar project management certification considered an asset
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence and align cross-functional teams
• Strong understanding of digital and marketing workflows across web, campaigns, events, email, and content
• Proven experience managing project pipelines, resourcing, and prioritization across multiple concurrent initiatives
• Experience overseeing team capacity planning, project intake, and operational workflows
• Highly organized and detail-oriented, with the ability to manage competing priorities and maintain visibility across a complex portfolio

Why Join Our Team

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

Les échelles salariales indiquées reflètent la plage typique pour ce poste dans la région indiquée. Nous reconnaissons que chaque candidat.e apporte un ensemble unique d’expériences et de compétences, et la rémunération finale sera déterminée avec soin en fonction des qualifications individuelles et des facteurs actuels du marché. Veuillez noter que le salaire sera discuté et négocié lors de l’entrevue.

Toronto: $111,600 - $137,800

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En tant que cabinet d’avocats mondial, nous favorisons une culture fondée sur l’excellence et le service aux clients et prônons la souplesse, le respect, la diversité et la transparence. Nous nous efforçons de créer un environnement inclusif et équitable où chacun·e peut se montrer sous son vrai jour et réaliser son plein potentiel sur le plan professionnel.

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Si vous souhaitez vous prévaloir de mesures d’adaptation raisonnables au cours du processus de recrutement, veuillez nous l'indiquer lors de votre candidature. Nous communiquerons avec vous pour en discuter.

Veuillez noter que les personnes qui reçoivent une offre d’emploi peuvent être tenues, pendant leur emploi au sein de Norton Rose Fulbright, de faire la preuve des vaccinations recommandées de temps à autre par le gouvernement ou les autorités de santé publique. Norton Rose Fulbright a le devoir d’accommoder les personnes qui ne sont pas en mesure de se faire vacciner pour des motifs protégés. Les candidat·es qui ont besoin d’un accommodement peuvent communiquer avec nous pour en discuter davantage.

Le droit à l’échelle mondiale

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Veuillez noter que cet affichage de poste est diffusé afin de pourvoir un poste actuellement vacant.