Business Operations & Growth Lead

Role Description The Business Operations & Growth Lead is a full-time, on-site role based in Cebu. This role is responsible for overseeing daily business operations, identifying process improvements, and ensuring efficient delivery of services. The person in this position will analyze business performance data, develop growth strategies, and collaborate with cross-functional teams to implement operational and commercial initiatives. Day-to-day tasks include monitoring key metrics, preparing reports and recommendations, coordinating with customer-facing teams, and supporting the design of scalable processes and workflows. The role also involves working closely with leadership to prioritize projects, manage resources, and support a high-quality customer experience that aligns with the company’s goals.

Qualifications

• Strong Business Operations experience, with the ability to design, optimize, and manage processes across teams.
• Solid Analytical Skills and Business Analysis capabilities to interpret data, diagnose issues, and propose actionable improvements.
• Effective Communication skills, including the ability to present insights and collaborate with stakeholders at different levels.
• Customer Service orientation with a focus on delivering consistent, high-quality experiences and building long-term relationships.
• Proven experience in a similar operations, strategy, or growth-focused role, preferably in a fast-paced environment.
• Ability to work on-site in Cebu, manage multiple priorities, and maintain attention to detail under time constraints.
• Comfort with using productivity tools, dashboards, and basic business software (e.g., spreadsheets, presentation tools, CRM systems).
• Bachelor’s degree in Business, Management, Economics, or a related field is preferred, or equivalent practical experience.