CMA

CERTIFIED MEDICAL ASSISTANT SERVICES

• Assess patients' needs for CMA/MA care, plans for Medical interventions, and assess the

effectiveness of the interventions and alters the Medical plan and interventions

appropriately;

• Administers oxygen, subcutaneous, and intramuscular medication;
• Prepares patients for surgical and or diagnostic procedures;
• Prepares, operates, and monitors specialized equipment such as cardiac monitors,

defibrillators, etc.;

• Inventory medicine and drug stocks to ensure adequate supplies and controls;
• Provide immediate evaluation and management of emergent problems as they occur in

addition to regular scheduled appointments;

• Greets and receives patients to the clinic and discreetly ascertains the nature of their

illness or condition and directs them to appropriate care;

• Responds to requests for routine non-medical information such as duty status;
• Receives and screens phone calls;
• Files and maintains Healthcare records;
• Files health care reports in health records;
• Maintains Health Record checkout file;
• Inputs daily patient information into the Coast Guard Healthcare Information Systems;
• Required to use all Microsoft applications, such as Word, Excel, Access, Outlook,

PowerPoint, etc., to track data, generate reports, and prepare presentations.

• Reviews and routes incoming correspondence;
• Schedules and tracks consultations for specialty care;
• Maintains referral log and notifies patients of appointments;
• Reviews and verifies patient eligibility for care in accordance with the Defense

Eligibility Enrollment Reporting System (DEERS) computer system

guidelines;

• The CMA/MA performance will be monitored through a joint function of the

Health, Safety, Work-Life Service Center (HSWL SC) Quality Improvement

process and the contractual demand for services. CMA/MA productivity is

expected to be comparable to that of other medical department staff assigned to

the same facility, authorized the same scope of duties.

• Provide instruction to clinic staff on an ad hoc basis;
• Prepare and submit appropriate documentation as specified in applicable

regulations.

• Become familiar with the TRICARE medical benefits program through

completion of appropriate nonresident training and offer benefits counseling to

Coast Guard beneficiaries regarding utilizing their TRICARE benefit