Program Manager - Retail Growth

Program Manager – Retail Growth (Founder's Office)

Young Engineers' Academy (Robokidz) | Pune (On-site) | Full-time | 2–5 years

About the Role

Robokidz runs the Young Engineers' Academy (YEA!) — a fast-growing EdTech business spanning online course sales and a national network of physical learning centres where children learn robotics, STEM, AI, and coding through hands-on building. We're looking for an execution-focused operator to build systems, drive revenue operations, and set up scalable SOPs across both digital and offline channels.

This is not a strategy-only role. It's a hands-on, build-from-scratch execution role with strong exposure to leadership and a clear path into strategic ownership. AI fluency is a core expectation, not a bonus — we want someone who uses AI tools daily to improve speed, quality, and decision-making.

Reports to: Head of Retail

What You'll Do

Physical Centres — Revenue & SOPs

• Build and implement SOPs for centre operations (admissions, counselling, reporting, fee collection, CRM)
• Standardize daily/weekly/monthly performance reporting
• Drive centre-level revenue KPIs (enrolments, conversion %, retention, upsell)
• Coordinate with centre managers on process compliance; run audits to find revenue leakages
• Build playbooks for new centre launches

Online Courses — Operations & Growth

• Manage the course sales funnel (landing page → lead → counselling → conversion)
• Track campaign ROI with the marketing team; build CAC, conversion, and LTV dashboards
• Coordinate platform setup (LMS, payment gateways, CRM flows)
• Improve the customer journey, automation workflows, and upsell/cross-sell

AI-Driven Operations

• Use AI tools (ChatGPT, Claude, Gemini, Perplexity, or equivalent) daily across reporting, analysis, and process design
• Build or recommend AI automations for repetitive tasks — lead follow-ups, report generation, SOP drafting, comms templates
• Use AI for competitive research and benchmarking; present structured plans for where AI can cut manual effort

Data & Process Building

• Create structured MIS dashboards, analyse revenue trends, and document processes for scale

What Success Looks Like (First 6 Months)

• An adopted SOP set live across centres, with compliance tracked
• A single source-of-truth MIS dashboard for online + offline KPIs
• At least two AI automations deployed that measurably save time
• A repeatable new-centre launch playbook

Who Should Apply

• 2–5 years in EdTech / Retail Ops / E-commerce Ops / Founder's Office / Growth Ops
• Hands-on with Lead Management Systems (Pipedrive, Zoho CRM, LeadSquared, or similar)
• Strong in Excel / Google Sheets
• Actively uses AI tools and can demonstrate practical use cases from past work — not just awareness
• Comfortable with data and on-ground execution (role involves travel to centres)
• Structured thinker, high ownership, thrives in a fast-moving early-stage setup

What You'll Gain

• Direct exposure to the Head of Retail and leadership team
• End-to-end business understanding (online + offline)
• Build systems from scratch — including AI-powered ones
• Clear growth path into vertical ownership and future team leadership

How to Apply

Apply through LinkedIn, or email your CV plus a short note on a practical AI use case from your past work to [email protected]