Business Analysis Manager

Join our Business Management Office team as a strategic, execution-focused Business Operations Manager who aligns cross-functional teams, drives high-impact initiatives, and fosters a culture of excellence and collaboration. Trusted by senior leaders across Product, Technology, and Strategy, you will deliver executive-ready communications and data-driven insights while owning core operational programs spanning budgeting, spend and headcount management, vendor coordination, onboarding, engagement, and offsite planning.

Job summary

As a Business Operations Manager in the Business Management Office team, you will serve as a strategic advisor to the Head of Product, Head of Technology, and Head of strategy—supporting timely data analysis, reporting, and executive-ready materials. You will play a pivotal role in aligning cross-functional teams, managing key initiatives, standardizing business routines, and fostering a culture of excellence and collaboration.

Job responsibilities

• Develop and deliver executive-level presentations, reports, and town hall content that clearly communicate priorities, progress, and outcomes.
• Define and execute communication strategies (narratives, cadence, and templates) to share updates with senior leadership and the broader organization.
• Conduct in-depth analysis of complex datasets to identify trends, surface insights, and recommend solutions with broad functional impact.
• Maintain and update headcount trackers, span-of-control reporting, and hiring plan status.
• Track technology spend and reconcile against budget in partnership with Finance and Technology stakeholders.
• Support vendor lifecycle activities by monitoring MSA/SOW status, tracking resource usage, and coordinating value confirmations.
• Coordinate onboarding and offboarding logistics to ensure smooth employee transitions.
• Lead the employee experience and engagement programs.
• Support platform cost allocation tracking and audit documentation, ensuring accurate and timely inputs.

Required qualifications, capabilities, and skills

• Qualified with a Bachelor’s degree in Business, Finance, Operations, or a related field.
• Experienced with 5+ years of relevant work in analytics, strategy, business management, project/program management, and/or operations leadership.
• Advanced in Microsoft Excel (analysis, pivot tables, reporting) and PowerPoint (executive-level presentations).
• Excellent in written and verbal communication, producing clear, concise, professional materials for senior leaders.
• Detail-oriented with a proactive, solution-focused approach to problem-solving.
• Independent in prioritizing effectively and managing multiple deliverables under tight deadlines.
• Collaborative with a track record of building strong relationships across teams and stakeholders.
• Professional with high discretion when handling confidential information.
• AI-enabled in leveraging AI tools to enhance analysis, identify trends, and deliver actionable insights, with strong prompt-writing skills.

Preferred qualifications, capabilities, and skills

• Educated with a Master’s degree or MBA in Business, Finance, Analytics, Engineering, Economics, or a related field.
• Experienced with operational and/or technical work within the financial services industry.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.