Marketing Operations Specialist

Marketing Operations Specialist

Bestlaminate | Willoughby, OH | Full-Time, On-Site

Bestlaminate is an e-commerce flooring retailer based in Willoughby, OH. Founded in 2003, our family-owned business has grown continuously by helping customers across the country transform their homes. Due to continued expansion, we're looking for an experienced Operations Coordinator who can keep the engine running smoothly - and calmly - every day.

About the Role

Bestlaminate is a leading online flooring retailer, and our marketing engine runs on more than big ideas - it runs on execution. We're hiring a Marketing Operations Specialist to work directly with our CMO and keep the operational side of marketing running at full speed: products, campaigns, resources, reporting, and everything in between.

This is not an executive assistant role. It's a hands-on operations position for someone who is organized, analytical, and versatile - a true generalist who can move between product data, campaign logistics, audits, customer relations, and reporting without dropping the ball.

What You'll Do

• Manage product listings and product data across our e-commerce platform - accuracy, updates, pricing, and merchandising support.
• Coordinate marketing campaigns end-to-end: timelines, assets, launch checklists, and follow-through.h
• Own recurring reporting: pull, organize, and present performance data (sales, campaigns, website, promotions)
• Audit marketing assets, listings, and processes for accuracy and consistency
• Manage marketing resources and internal requests - keep projects on schedule.
• Support planning cycles: promotions calendar, seasonal campaigns, product launches
• Handle day-to-day operational tasks that keep the marketing department running
• Support customer relations, reviews, and claims.

Who You Are

• Well-rounded in business operations with a solid grasp of marketing principles - you understand both the "what" and the "why"
• Comfortable with data: confident in Excel/Google Sheets, able to clean, organize, and interpret numbers
• Hyper-organized and deadline-driven - you track many moving pieces without being reminded
• A strong multitasker who prioritizes well in a fast-paced environment
• Detail-obsessed: you catch the pricing error, the broken link, the missing image
• A proactive communicator who flags problems early and proposes solutions
• 2+ years of experience in marketing operations, e-commerce, business operations, or a similar coordination-heavy role

Nice to Have

• Experience with e-commerce platforms (Magento a plus), Google Analytics, or email marketing tools
• Familiarity with digital advertising (Google Ads, Meta) — you won't run campaigns, but you'll support them.
• Experience working with product catalogs or inventory data

What We Offer

• Salary: $40-50K based on experience
• Full benefits: health, dental, vision, and life insurance; PTO; yearly bonus
• Employee discounts and flexible scheduling
• A stable, growing company where your work is visible and your input matters
• Direct exposure to executive-level marketing strategy - a real growth path

How to Apply

Apply with your resume and a short note answering one question: Describe a time you kept a multi-part project organized and on schedule. What was your system?