Real Estate Operations & Customer Service Manager

This role is a mixture of high-level customer service, transaction management, and luxury brand operations. This is a long-term leadership opportunity for someone who wants to lead operational excellence and grow with our organization.

Compensation & Benefits

• Target Earnings $65,000 - $85,000+
• Base salary $60,000 - $70,000
• Performance-based bonus opportunities
• Matching Retirement Plan
• Health Insurance
• PTO

$60,000 - $85,000+ yearly

Responsibilities

What You Will Do

System Management & Transaction Oversight

• Refine processes Simplifying complex processes into repeatable systems. CRMs and database communication flows.
• Contract to Close Manage all contracts from signing through closing with a professional customer service level of detail and client satisfaction.
• The Playbook Work with the leadership team to improve the Operations Manual that outlines all systems, standards, and processes, ensuring the business operates flawlessly in any environment.

• Customer Service Instill a high-touch customer service culture across the client life cycle, ensuring smooth transitions and proactive problem-solving.
• Office Environment Curate a welcoming, meticulously maintained office environment and manage vendor relationships to reflect our brand’s precision and warmth.

• Leadership Clear pathways for professional growth and leadership development.
• Company Growth As the business grows, assist in hiring, training, and mentoring future administrative staff.

What You Bring

• Experience 5+ years of experience in high-growth operations, luxury hospitality management, or executive-level real estate administration.
• The "Calmest Person in the Room" A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions.
• Operational Mindset Exceptional organizational skills. Understand how to simplify complex processes into repeatable systems.
• High EQ Communicate with clarity, professionalism, and genuine warmth.

• You treat internal team members like VIP clients with proactive support.
• You understand how luxury brands build die-hard loyalty through predictability and consistency.
• You thrive on creating experiences where clients say, "This was seamless," and agents say, "I can’t imagine running this business without you."

Welcome to the Success Home Team. Proudly serving St Paul, Minneapolis, and the 7-county Twin Cities metro.

Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience.

As we focus on system refinement and growth, we are actively searching for high-quality people to strengthen our operations and enhance our lead generation efforts.

We believe trust is built through consistency, care, and follow-through. If you are looking to be part of a team that is in the client's corner from day one to beyond closing, join us as we help clients Buy smart. Sell for more. Move with confidence.