Business Operation Manager

We are seeking a highly analytical and results-oriented Business. In this role, you will be responsible for analyzing and optimizing the complete online vehicle purchasing conversion funnel, coordinating local strategic projects, and driving overall operational efficiency to achieve business growth.

Key Responsibilities:

• Analyze and optimize the entire online vehicle purchasing conversion funnel, including lead generation,customer contact, pre-approval submission, credit approval, dealer visits, and final vehicle purchase.
• Identify key customer drop-off points through data analysis and field/business observation, proposing and driving actionable improvements.
• Gather comprehensive feedback from customers, sales teams, dealers, OEMs, and financial partners, transforming insights into improvements for business processes, user experience, and operational efficiency.
• Collaborate with Product and Engineering teams to continuously enhance internal systems, AI capabilities, CRM, and operational tools based on business needs and user feedback.
• Coordinate and execute local projects, including TikTok Live campaigns, dealer programs, OEM marketing/ales activities, WhatsApp sales initiatives, and other strategic commercial projects.
• Track key business performance indicators (KPIs)
• Coordinate effectively with internal teams and external partners to ensure the successful execution and onboarding of local projects.

Requirements & Qualifications:

• Education: Bachelor's degree completed.
• Experience: Minimum of 3 years of experience in Business Operations, Commercial Operations, marketing and legal.
• Industry Background: Experience in tech companies, e-commerce, marketplaces, fintech, SaaS, or the automotive industry is highly preferred and considered a strong advantage.
• Analytical Skills: Robust data analysis capabilities with the ability to identify business opportunities, pain points, and growth areas from metrics.
• Project Management: Strong project management and cross-functional coordination skills to work seamlessly across diverse teams.

Languages: Native Spanish or professional level, with excellent fluency in English as a working language.