Executive, Sales & Contracts

Job Purpose

To support property sales and project launches by managing enquiries, administering sales contracts, coordinating marketing activities, and ensuring a smooth customer journey from enquiry to settlement.

Job Responsibilities

Contract Administration

• Prepare, administer, and manage all Contracts of Sale (COS), ensuring accuracy and completeness of documentation.
• Liaise with purchaser solicitors, internal legal advisors, and management on contract matters.
• Monitor deposits, cooling-off periods, contract exchanges, amendments, and settlement milestones.
• Maintain accurate contract registers and sales status reports. Cross-reference all sales transactions, deposits, and settlement records with the OPEX platform to ensure consistency and financial accuracy.
• Ensure compliance with legal, regulatory, and company requirements.
• Maintain secure and organised digital and physical filing systems.

Sales and Marketing

• Manage sales enquiries for off-the-plan, soft launches, and project launches.
• Assist buyers and agents with unit selection and provide accurate project information.
• Coordinate sales transactions from booking through to settlement.
• Maintain accurate and timely updates in the CRM system.
• Support marketing campaigns, exhibitions, open houses, and promotional activities.
• Monitor marketing expenses against approved budgets.

Market Research & Competitor Analysis

• Conduct market research and surveys to assess demand, pricing trends, and buyer preferences in Melbourne’s real estate market.
• Monitor competitor projects and marketing strategies to identify opportunities for differentiation.
• Provide insights and recommendations on campaign effectiveness.

Customer Service & Retention

• Provide exceptional customer service throughout the property purchase journey, ensuring a seamless and stress-free experience.
• Address customer inquiries, follow up on contract processes, and assist buyers in navigating financing options.
• Support and implement customer engagement programs to enhance satisfaction, retention, and referrals.
• Gather and analyze customer feedback to drive service improvements and long-term brand loyalty.

Administrative & Team Support

• Support management in sales reporting, lead tracking, and performance analytics.
• Monitor and verify sales commission invoice and prepare sales commission report
• Monitor and verify sales & marketing spending and reporting
• Check and verify Foreign Investment Board Reporting (FIRB) blanket reporting for submission purposes

Education/ Professional Qualification

• Bachelor’s degree in Business, Marketing, Real Estate, Commerce, or related field (preferred).
• Real estate registration or relevant certification is advantageous.
• Contract administration experience in property development is highly regarded.

Professional Experience

• Minimum 2 years’ experience in property sales, real estate development, or project marketing.
• Experience handling Contracts of Sale and settlement coordination preferred.
• Familiarity with CRM systems and sales reporting tools.