Strategic Operations Manager

Job Title:

Strategic Operations Manager

Overview:

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.

Job Description

Responsibilities:

• Drive execution of short-, mid-, and long-term strategic initiatives across sales, pre-sales, marketing, and customer success.
• Define and track team KPIs/OKRs aligned to business goals.
• Prioritize and track key initiatives — maintain dashboards, scorecards, and status reports.
• Manage weekly, monthly, and quarterly business reviews — prepare agendas, track actions, and follow-ups.
• Partner with cross-functional leaders to remove blockers, drive accountability, and ensure timely delivery.
• Provide analytical support and build business cases for new projects and investments.
• Act as a thought partner and execution arm for the GM to ensure focus on top priorities.

• 8 or more years of experience in program/project management, strategy, or business operations.
• Strong analytical and Excel/PowerPoint skills; able to build metrics dashboards and models.
• Structured thinker with strong organizational and prioritization skills.
• Proactive, hands-on, and comfortable operating in a fast-paced, evolving environment.
• Excellent communication and stakeholder management skills.

• Competitive salary and benefits package.
• Flexible hybrid working model.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Access to the latest technologies and tools.
• Opportunity to make a tangible impact on cutting-edge Retail/ CPG AI solutions.

We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.