Manager, Agency Strategic Initiatives

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Principal Duties & Responsibilities

• Stakeholder & Project Coordination
• Coordinate with internal Agency teams (Agency Development, Training, Communications, Systems, Campaigns, Compensation, etc.) and cross-functional departments to ensure smooth execution of initiatives.
• Liaise with Group Agency Strategy, Group Events, MDRT Organization, and other key stakeholders on project deliverables and follow-up actions.
• Creative Development & Communications
• Design and develop marketing and communication materials using Canva, including flyers, presentation decks for rolldown, promotional materials, and event collateral.
• Collaborate with Brand & Communications, Agency Communications, vendors, and relevant stakeholders to ensure brand consistency and effective messaging.
• Vendor & Merchandise Management
• Source, evaluate, and manage vendors for merchandise, event materials, and related services.
• Oversee vendor engagement, quotations, procurement processes, and payment coordination.
• Project Management Office (PMO) Support
• Serve as PMO support for key workstreams, including Top-Tier Agent Development, MDA, and Takaful initiatives.
• Manage invitations, meeting logistics, meeting minutes, action-item tracking, and stakeholder follow-ups.
• Event Management & Execution
• Plan and execute development and recognition activities for top-tier agents and MDA, including virtual sessions (Zoom), workshops, recognition events, and engagement sessions.
• Coordinate event logistics, communications, registrations, and post-event follow-ups.
• MDRT Ambassador Management
• Act as the primary liaison for MDRT Ambassadors.
• Organize regular meetings, gather feedback, coordinate speaker-sharing sessions, and collaborate with Training and Agency Development teams on engagement initiatives.
• Regional Engagement & Performance Tracking
• Follow up with regional Champions on activity plans and progress updates.
• Monitor and track potential MDRT qualifiers and HO/regional development initiatives.
• Content Development & Thought Leadership
• Collaborate with MDRT Ambassadors and MDRT members as focus groups to gather insights and best practices.
• Work with the Agency Communications team to develop and produce relevant content for agent engagement and development.
• Financial & Administrative Support
• Manage vendor payment processes and ensure timely submission and follow-up of related documentation.
• Cross-Functional Collaboration
• Partnering with internal and external stakeholders to drive strategic initiatives that support agent development, recognition, and MDRT achievement.
• Other assignments
• Roles and responsibilities are not limited to the list above and may include ad hoc tasks that may arise from time to time.

Job Specification

• Qualifications
• Bachelor’s degree in marketing or any other related field
• Experience
• Minimum 5 years of relevant working experience with life insurance knowledge and engagement with agency, especially in Agency Distribution / Agency Strategy
• Knowledge
• Strong communication and interpersonal skills, with the ability to engage effectively with senior management, internal teams, and external stakeholders.
• Knowledge of event management and development of marketing collaterals.
• Strong strategic thinking and forward-planning skills.
• Strong critical thinking and problem-solving skills.
• Good project management skills, with the ability to manage multiple priorities effectively.
• Strong analytical skills, with the ability to connect insights and identify key implications.
• Good command of written and spoken English.
• Self-motivated and able to work independently with minimal supervision.
• Demonstrates a strong willingness to learn and go beyond the status quo.
• Able to work well under pressure and collaborate effectively as a team player.
• Proficient in Microsoft PowerPoint, Word, Excel and AI-assisted design tool such as Canva.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.