Senior Digital & E-Commerce Manager

We’re looking for a hands-on Ecommerce Manager to own the day-to-day operation, optimization, and growth of our online stores. This role will manage the Shopify ecosystem, executing product and content updates, conversion performance, support international expansion and ensure a seamless customer experience across storefronts. The ideal candidate is highly-detail oriented, analytical and comfortable executing, with a customer-first mindset for driving online sales.

Ecommerce & Website Management

• Manage the ecommerce platform, including accurate product listings, content publishing, localization, product discoverability and onsite experience
• Ensure all website content aligns with brand voice while maintaining accuracy, quality, and SEO best practices
• Execute website product launches, promotions, and seasonal campaigns across multiple markets
• Identify and implement updates to improve functionality, usability, new features, and sales optimization
• Maintain platform configurations, app integrations, troubleshooting and overall website functionality
• Manage analytics, tracking implementation (pixels, tagging) and conversion measurement
• Ensure storefront compliance with data privacy, accessibility and best practice
• Collaborate with internal stakeholders for seamless ecommerce operations and customer experience including inventory, shipping, and customer service

• Manage website performance and overall user experience
• Track, analyze, and report on KPIs across ecommerce and websites
• Use analytics tools to identify opportunities and inform decision-making
• Execute A/B testing initiatives across the customer journey to improve conversion rate and user experience
• Translate data into actionable insights for continuous improvement

Critical:

• ~7 years of experience managing ecommerce platforms and website performance
• Experience with Shopify including themes, metafields, apps, integrations and storefront operations
• Hands-on execution and detail-oriented
• Proven track record of growing ecommerce revenue
• Analytical skills with experience using tools such as Google Analytics (or similar)
• Strong communication, project management, and stakeholder alignment skills in a remote-work environment
• Comfortable working in a fast-paced environment with evolving priorities

• Ecommerce experience with multiple websites and international markets
• Familiarity with Google tools (e.g. Google Search Console, Merchant Center, etc.)
• Strong understanding content publishing requirements
• Conversion rate optimization (CRO) experience
• Basic understanding of HTML/CSS and technical SEO concepts (most development work is handled by an external agency)
• Experience working with web developers and external agencies

Creating Quality Coffee Moments

Hemro Group is a global group of innovators creating the world’s most advanced coffee grinding technology across our four world-renowned brands: Mahlkönig, Ditting, Anfim and HeyCafé.

As the leading coffee grinder, burr manufacturer, and technology solutions company, we are committed to excellence—from the factory floor to our sustainability efforts and beyond—so everyone can enjoy a quality coffee moment. Unified under the Hemro Group, our brands offer a full suite of trusted coffee grinder solutions for coffee shops, roasters, retailers, and home baristas.

Hemro Group grinders are designed in our innovation & technology facilities in our Zürich headquarters and produced in our three production facilities in Germany, Italy, and China. Our distribution partners sell our products in 100+ countries. Our global accessibility makes Hemro a reliable partner around the world.

Boasting more than 320 team members, our diverse group of innovators, engineers, coffee professionals, and creatives is a collaborative worldwide effort to develop a brighter tomorrow for coffee. Championed by our company’s innovative spirit, teams are encouraged to push the boundaries of coffee grinder technology. As a result, innovations such as Mahlkönig’s “Grind-by-Weight” technology are possible and move the industry forward toward a sustainable, lasting future for coffee.