General Manager
Indexed description
This role is ideal for someone who enjoys balancing strategy with execution, building strong relationships, and taking full ownership of community performance. You will serve as a trusted partner to ownership and the association board while leading day to day operations, financial performance, and the overall resident experience.
This is an opportunity to step into a visible leadership role where you can shape how a community operates, feels, and performs.
What you will do
- Lead day to day operations across both communities
- Serve as the primary partner to ownership and the association board
- Build strong, trust based relationships with residents, board members, and vendors
- Oversee vendor performance, contracts, and project execution
- Develop, manage, and track budgets in partnership with ownership and association leadership
- Support leasing oversight at IVY to maintain occupancy and a positive resident experience
- Ensure compliance with association bylaws, regulations, and applicable laws
- Provide leadership and direction to maintenance and on site teams
- Handle escalated resident concerns with professionalism and a solutions focused approach
- Identify opportunities to improve operations, efficiency, and overall community experience
Requirements
What we are looking for
- 3 to 5 years of property management or related leadership experience
- Experience working with condominium or homeowners associations strongly preferred
- Demonstrated experience leading or supervising teams
- Strong financial acumen with experience managing or contributing to budgets
- Excellent communication and relationship building skills
- Highly organized with the ability to manage multiple priorities
- Ability to think strategically while staying hands on when needed
- Calm, thoughtful approach when navigating complex or sensitive situations
- Experience with property management systems such as Yardi, MRI, Entrata, or AppFolio
- Strong Excel skills and comfort working with financial data
- Experience using project management tools such as Smartsheet
- Oversight of two communities, allowing for both strategic impact and operational involvement
- Occasional evening board meetings
- Limited on call availability for urgent situations
- An entrepreneurial mindset and desire to continuously improve
- High integrity, accountability, and transparency
- A collaborative approach and strong emotional intelligence
- Warrior Spirit We embrace challenges, pursue excellence, and continually innovate
- Empathy We lead with understanding and put people first
- Better Together We believe teamwork drives better outcomes
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