Senior Campaign Operations Manager

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have six Customer Service Centres for Trip.com, established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.

We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.

The UK Campaign Operations team is responsible for ensuring marketing campaigns are prioritised, planned and delivered to maximise commercial impact across Flights, Hotels and Trains.

Working closely with the Country Head and cross-functional teams, the function combines commercial thinking, operational excellence and continuous improvement to deliver high-quality campaigns at speed and scale.

The team consists of a UK based Campaign Specialist and a Campaign Operations Contractor based in Shanghai, providing both local market expertise and scalable execution capability. The Senior Campaign Operations Manager leads this function, ensuring campaigns are commercially aligned, operationally efficient and capable of responding quickly to changing market conditions.

In this Role, you’ll get to:

• Lead the Campaign Operations function for one of Trip.com's most important international markets.
• Partner directly with the Country Head to shape campaign strategy, priorities and budget allocation.
• Build, coach and develop a high-performing international team across the UK and Shanghai.
• Present GB campaign performance during regular business reviews as well as defining optimisation.
• Influence stakeholders across Product, CRM, Social, Strategic Operations and HQ teams to deliver commercially impactful campaigns.
• Challenge campaign priorities, processes and ways of working to maximise customer value and operational efficiency.
• Drive operational excellence through AI adoption, automation and continuous process improvement.
• Lead rapid campaign activation in response to market opportunities, customer demand and competitor activity.
• Shape the future operating model for campaign delivery within one of Trip.com's fastest-growing international businesses.

What you'll Need to Succeed:

• Significant experience in campaign operations, commercial marketing, growth operations or digital operations within a fast-paced e-commerce, technology or consumer business.
• Experience working within international or matrix organisations, collaborating effectively across multiple markets, cultures and time zones.
• Strong commercial judgement, with the confidence to challenge priorities and influence decisions based on customer demand, market insight and business objectives.
• Experience managing campaign planning, prioritisation, budgets and cross-functional delivery.
• Excellent stakeholder management skills, with the ability to influence senior leaders and build strong relationships across Product, Marketing and Commercial teams.
• A passion for operational excellence, with experience improving processes, embedding AI tools and driving automation at scale.
• Excellent organisational, communication and project management skills, with the ability to thrive in a fast-paced environment.
• Experience working with teams based in China or in multiple timezones would be advantageous.

Why Trip.com Group

As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career. As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged. At Trip.com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.

What’s more?

• A fast-growing enviroment that offers strong potential for career growth and encourages bold ideas.
• We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
• We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
• Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
• Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip.com Group Fulfilling.

Click the link to learn more about “What Makes Trip.com Group a Leading Global Travel Service Provider?”

Click the link to learn more about “This Is a Trip Where Both Your Career and Life Can Flourish!”

Find out more job opportunities at https://careers.trip.com.

Have a good trip, and see you soon!