Estate Management Executive

Cairn is seeking a proactive and customer-focused Estate Management Executive to help ensure our commitment to exceptional customer service and placemaking remains at the heart of everything we do as our business continues to grow.

This is an exciting opportunity for an experienced property and estate management professional to play a key role in developing and maintaining strong relationships with established Owners' Management Companies (OMCs), Estate Owners' Management Companies (E/OMCs), and their managing agents. Working closely with our Business Development, Customer Operations, Planning, and Site teams, you will support the successful onboarding, handover, and ongoing management of developments while delivering an outstanding customer experience.

The successful candidate will be an excellent communicator with a strong understanding of estate management, stakeholder engagement, and customer experience. They will thrive in a fast-paced environment, demonstrate initiative, and continuously seek opportunities to improve processes and efficiencies.

Key Responsibilities

• Support the establishment and ongoing management of a portfolio of OMCs/EOMCs and residential developments.
• Assist with budgeting, service charge administration, and financial reporting in collaboration with Business Development and Finance teams.
• Manage day-to-day queries relating to OMCs/EOMCs in line with company service standards and KPIs.
• Build and maintain strong relationships with managing agents, company secretaries, local authorities, and other key stakeholders.
• Coordinate the onboarding of managing agents and attend all relevant site handovers.
• Maintain accurate records, trackers, and documentation relating to handovers and estate management activities.
• Attend board meetings, AGMs, EGMs, and site inspections as required.
• Conduct regular review meetings with managing agents to ensure developments are being effectively maintained.
• Monitor and report on key issues, trends, and customer sentiment following occupation.
• Collaborate effectively across multiple departments while managing responsibilities independently.
• Contribute to the continuous improvement of processes, reporting, and customer experience initiatives.

The Candidate:

You will be passionate about delivering a best-in-class customer experience and possess the confidence and professionalism to build strong relationships with a diverse range of stakeholders.

Requirements:

• Minimum 2 years' experience in a property or estate management role.
• Understanding of residential property management and OMC/EOMC structures.
• Relevant third-level qualification.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively to deadlines.
• Exceptional verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Proficiency in Microsoft Office applications and experience using CRM systems.
• Self-motivated, proactive, and capable of working independently.
• Full clean driving licence and access to a car.
• Experience within residential development, property management, or customer operations.
• Knowledge of the onboarding and handover process for residential developments.
• Experience analysing customer feedback and identifying trends to support business improvement.

At Cairn, we are committed to creating great places to live and delivering exceptional customer experiences throughout the homeowner journey. As part of our growing team, you will have the opportunity to make a meaningful impact, work collaboratively across the business, and help shape the future of our communities and customer experience.