E-commerce Officer

Position Overview

The E-commerce Officer (Food & Frozen Food) manages the digital operations, catalog compliance, and online sales workflows for our food production lines. This role ensures that our digital storefront reflects real-time stock levels, accurate allergen/nutritional disclosures, and strict expiration date tracking.

Because frozen and perishable goods require flawless logistics, the ideal candidate will closely bridge the gap between digital orders and temperature-controlled warehouse fulfillment (cold-chain management) to ensure products arrive fresh and safe.

Key Responsibilities

1. Perishable Catalog & Compliance Management

• Maintain accurate online product listings, ensuring mandatory regulatory compliance for food items (e.g., clear visibility of ingredients, allergen warnings, nutritional facts, and storage instructions).
• Manage complex pricing structures, including weight-based variants (e.g., price per kg), bulk wholesale bundles, and institutional pack sizes.
• Update and audit product photography to ensure packaging updates match the digital storefront accurately.

2. Cold-Chain Logistics & Order Orchestration

• Oversee the automated flow of online orders to the cold-storage facility, ensuring priority processing based on delivery schedules and geographic zones.
• Coordinate directly with specialized third-party logistics (3PL) refrigerated couriers to ensure strict adherence to temperature-controlled delivery windows.
• Monitor and minimize shipping transit times to prevent product thawing or spoilage, implementing backup protocols for delayed deliveries.

3. Inventory Control, Batch & Expiry Tracking

• Monitor real-time inventory levels of raw/frozen stock, coordinating closely with production planning to prevent the online sale of out-of-stock items.
• Implement digital "First-In, First-Out" (FIFO) logic online to promote and clear batches with shorter remaining shelf lives via targeted discounts or bundles.
• Set up automated alerts for low inventory on high-demand, high-production-cycle items.

4. E-commerce Marketing & Seasonal Forecasting

• Deploy online promotions, flash sales, and seasonal campaigns (e.g., holiday food prep, BBQ season) tailored to consumer demand cycles.
• Analyze buying patterns to provide data-backed demand forecasting to the production team, ensuring manufacturing lines align with digital sales trends.

Job Requirements & Qualifications

Experience & Education

• Education: Bachelor’s degree in Business, Marketing, Supply Chain, Food Science, or a related field.
• Experience: 2–4 years of e-commerce operations experience, with at least 1 year in the Food & Beverage (F&B), FMCG, or perishable goods sector.

Technical & Industry Skills

• Platforms: Proficiency with e-commerce systems (Shopify, Magento, or localized food-delivery/B2B platforms) and ERP inventory modules (SAP, Oracle, or Microsoft Dynamics).
• Logistics Knowledge: Solid understanding of cold-chain logistics, food safety tracking (HACCP principles basic awareness is a plus), and last-mile delivery operations.
• Data Tools: Advanced MS Excel skills for handling large bulk uploads of product variants, expiration data sheets, and stock synchronization lists.