Food And Beverage Operations Manager

Position Summary

We are seeking an experienced and results-driven Operations Manager with a strong background in specialty coffee and food & beverage operations. The ideal candidate has hands-on experience in pre-opening projects, operational excellence, financial management, and team leadership. This role requires someone who can build efficient systems, implement Standard Operating Procedures (SOPs), optimize food and beverage costs, and drive profitability while delivering exceptional customer experiences.

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of multiple outlets or a single high-volume location.
• Ensure smooth and efficient operations while maintaining the highest standards of quality, service, cleanliness, and food safety.
• Monitor operational performance and implement continuous improvement initiatives.
• Ensure compliance with company policies, health regulations, and safety standards.

Coffee & Beverage Expertise

• Demonstrate strong knowledge of specialty coffee, brewing methods, espresso equipment, beverage quality, and barista operations.
• Train and mentor coffee teams to maintain consistency in beverage preparation and customer service.
• Develop beverage standards and quality control procedures.

Financial & P&L Management

• Read, analyze, and interpret Profit & Loss (P&L) statements.
• Monitor key financial KPIs including sales, gross profit, labor cost, food cost, beverage cost, and operating expenses.
• Develop action plans to improve profitability and operational efficiency.
• Prepare budgets, forecasts, and financial reports for senior management.

Food & Beverage Cost Control

• Monitor and manage food and beverage costs to achieve company targets.
• Conduct recipe costing, menu engineering, inventory control, and waste reduction initiatives.
• Analyze purchasing trends and negotiate with suppliers where applicable.
• Ensure accurate stock management and regular inventory audits.

SOP Development & Implementation

• Develop, document, and implement comprehensive Standard Operating Procedures (SOPs) across all operational areas.
• Ensure all team members are trained and consistently follow established procedures.
• Review and update SOPs to improve efficiency and maintain operational excellence.

Pre-Opening Experience

• Lead and support pre-opening activities for new outlets.
• Coordinate store setup, equipment installation, supplier onboarding, recruitment, and operational readiness.
• Develop opening checklists, training programs, and launch plans.
• Ensure successful opening with minimal operational disruption.

Team Leadership

• Recruit, train, coach, and develop high-performing teams.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a positive, accountable, and customer-focused work culture.
• Build leadership capabilities within the management team.

Customer Experience

• Ensure exceptional customer service standards are consistently maintained.
• Handle customer concerns professionally and implement corrective actions where needed.
• Drive initiatives to improve guest satisfaction and brand loyalty.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5–7 years of experience in food & beverage operations, including specialty coffee.
• Proven experience in pre-opening projects for cafés or restaurants.
• Strong understanding of coffee operations, barista standards, and beverage quality.
• Demonstrated ability to read and analyze P&L statements and financial reports.
• Extensive experience managing food and beverage costs.
• Proven experience developing and implementing SOPs.
• Strong leadership, organizational, and communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in Microsoft Excel and restaurant POS and inventory management systems.

Preferred Skills

• Specialty coffee knowledge and café operations expertise.
• Financial analysis and business performance management.
• Inventory control and cost optimization.
• Menu engineering and recipe costing.
• Project management for pre-openings.
• Team development and coaching.
• Operational planning and process improvement.
• Excellent analytical and reporting skills.

Key Performance Indicators (KPIs)

• Revenue growth and profitability.
• Food cost and beverage cost targets.
• Labor cost efficiency.
• P&L performance.
• Customer satisfaction scores.
• Inventory accuracy and waste reduction.
• SOP compliance.
• Staff retention and development.
• Successful execution of new store openings.