Agency Manager

Company Description HDFC ERGO General Insurance Company Limited is a subsidiary of HDFC Bank Limited, one of India’s leading private sector banks, and is backed by ERGO International AG of the Munich Re Group. The company offers a comprehensive range of general insurance products, including motor, health, travel, home, and personal accident for retail customers, as well as property, marine, and liability insurance for corporate clients. With a wide branch and distribution network supported by a 24x7 customer service team, HDFC ERGO focuses on delivering seamless service and innovative insurance solutions. Team members join a dynamic, growth-oriented environment with strong institutional backing and exposure to diverse insurance products.

Role Description The Agency Manager is responsible for developing and managing a network of insurance agents to achieve sales and growth targets for HDFC ERGO’s general insurance products. This full-time role involves recruiting, onboarding, and training agency partners, providing regular performance coaching, and supporting them with sales tools and product knowledge. The Agency Manager monitors sales performance, reviews key metrics, and implements action plans to improve productivity and customer acquisition. The role also includes coordinating with internal teams for underwriting, claims, and operations support, ensuring agents deliver compliant, customer-focused service. The Agency Manager is expected to maintain strong market awareness, identify new business opportunities, and represent the company’s brand and values in all interactions.

Qualifications

• Strong sales, cross-selling, and business development skills, with experience in managing agency or channel partners.
• Proficiency in relationship management, stakeholder coordination, and customer service within financial services or insurance.
• Ability to analyze performance data, prepare reports, and use CRM or sales management tools effectively.
• Good communication, negotiation, and presentation skills, with the ability to train and motivate diverse teams.
• Knowledge of general insurance products and regulatory guidelines; prior experience in insurance or banking is preferred.
• Bachelor’s degree in business, finance, marketing, or a related field; relevant professional certifications are an advantage.