Operations Manager (onsite)

About The Company

VMax Wellness is a fast-growing health and wellness company with a mission to empower individuals to live healthier lives. We provide personalized fitness and nutrition plans tailored to unique needs, backed by a passionate team of experts.

Our goal: impact 1 million lives by addressing lifestyle diseases and promoting long-term well-being.

Role Overview

As our Dynamic Operations Manager, you will serve as the engine room of our business, seamlessly bridging the gap between strategic execution and exceptional client experience. You will take complete ownership of the client journey—driving sustained retention and maximizing outcomes for our active partners by embedding rigorous service delivery standards and continuous QA compliance into everyday processes.

Beyond optimizing workflows and maintaining robust MIS reporting for data-driven decisions, your true impact lies in your leadership: building team capacity, optimizing productivity, and cultivating a high-performance culture.

Key Responsibilities

• Client Journey & Retention Ownership: Oversee the post-onboarding lifecycle for active partners, ensuring flawless service delivery, proactive problem-solving, and maximum value realization to drive long-term retention.
• Operational Excellence & QA: Establish, monitor, and refine rigorous service delivery standards. Implement continuous Quality Assurance (QA) compliance frameworks to maintain the highest levels of accuracy and compliance.
• Data-Driven Process Management: Design and optimize scalable workflows. Build, maintain, and analyze robust MIS reporting to provide leadership with actionable insights for strategic decision-making.
• Team Leadership & Capacity Building: Lead, mentor, and inspire a growing operations team. Foster a high-performance culture focused on accountability, skill development, and optimal productivity.
• Cross-Functional Synergy: Act as a critical liaison between frontline operations, account management, and product teams to ensure client feedback directly informs our technology roadmap.

What We Are Looking For

• The Experience: Proven experience in an operations management role, ideally within Healthtech, SaaS, or a high-growth B2B services environment.
• The Mindset: A rare mix of strategic vision and a willingness to roll up your sleeves. You look at a messy process and see an opportunity to automate, document, and streamline.
• Analytical Rigor: Strong proficiency in data analysis and MIS management. You don’t just report numbers; you understand the story behind them.
• People-First Leadership: A track record of managing teams not just through KPIs, but through coaching, empathy, and clear expectation-setting.
• Communication Mastery: Exceptional communication and stakeholder management skills, with the ability to confidently interface with active partners and executive leadership alike.

What We Offer

• A pivotal role with high visibility and a direct impact on the company’s growth trajectory.
• A collaborative, forward-thinking work culture that values autonomy and innovative thinking.
• Competitive compensation and professional development opportunities.

Skills: service delivery,compliance,management,operations,leadership