Strategy & Operations Manager

About the Company

The company has established consumer products, a growing enterprise channel and several potential paths for future growth. Its next phase will require sharper choices about where to invest, which opportunities to pursue and how to translate those decisions into coordinated execution.

About the Role

This role will work closely with senior leadership on a changing portfolio of commercial and operational priorities. It could sit alongside Enterprise, Growth, Product or the executive team, depending on the candidate’s strengths and the needs of the business. The remit is intentionally broad. It is suited to someone who can move comfortably between diagnosing a problem, interrogating the data, recommending a course of action and helping a team deliver it.

Responsibilities

• Define complex or loosely framed business questions.
• Identify the analysis required to reach a useful decision.
• Work directly with customer, financial and operational data.
• Build commercial models, forecasts and business cases.
• Assess options and communicate the relevant risks and trade-offs.
• Convert decisions into sequenced, workable delivery plans.
• Coordinate contributors across several functions without relying on formal authority.
• Track whether initiatives are producing the intended commercial or customer result.
• Adjust the approach when the evidence changes.

Qualifications

You might currently be working in consulting and looking for direct accountability for implementation. You might be part of a strategy, commercial or operations team within a technology business. You may also have developed similar experience as an early employee, founder’s associate or generalist operator in a smaller company.

Required Skills

• Have solved complex commercial, strategic or operational problems.
• Can distinguish the important question from the surrounding noise.
• Are highly capable in spreadsheets and financial modelling.
• Can use SQL or comparable data tools to investigate questions independently.
• Understand revenue, cost, customer behaviour and operational constraints.
• Communicate clearly with both specialist teams and senior decision-makers.
• Can build cooperation across teams while retaining accountability for progress.
• Are prepared to test your view and change it when the evidence points elsewhere.
• Work effectively without a fully defined brief or established playbook.

What you can expect:

• A wide remit that can evolve with the company and the successful candidate.
• Direct involvement in commercially significant decisions.
• Work that spans analysis, planning and implementation.
• Access to customer, operational and commercial data.
• Close collaboration with Product, Engineering, Data, Growth and Enterprise teams.
• The opportunity to build processes and capabilities that do not yet exist.
• A working environment that values considered judgement, direct communication and practical outcomes.

Recruitment Process

Given the importance of the role and the stage of growth the company is entering, this search is being run confidentially with a small group of candidates. The process is designed to be thoughtful, practical, and transparent, and will typically include:

• Introductory Conversation: An initial discussion to learn more about your background, experience, and interests. We’ll also share more detail about the company, product, and leadership team.
• Leadership Conversation: A conversation with the founder or executive leadership team focused on the company’s direction, key challenges, and what success in the role looks like.
• Technical Deep Dive: A deeper discussion exploring how you think through technical and organisational challenges, make trade-offs, and operate in fast-moving environments.
• Final Conversations: A small number of final discussions with senior leaders to ensure strong mutual alignment across vision, leadership style, and technical direction.

We aim to keep the process efficient, communicative, and respectful of candidates’ time throughout.