Regional Manager

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilitie

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively
• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed
• Perform site visits weekly, engage with team members, and schedule and host regular client calls
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
• Approve expense requests and manage expense reporting to align with budget expectations
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management
• Oversee resident and vendor-related communications, ensuring timely resolution of issues
• Monitor property marketing efforts, including reviewing property websites and advertising

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Requirements

• Bachelor's degree from a four-year college or university Experience may substitute for education
• Four years in multifamily property management, with at least two years in a Community Manager role
• 3rd party management experience
• Knowledge of multifamily property management operations, respective markets, and industry trends
• Knowledge of budgeting, financial reporting, and variance analysis
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar

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