Property Manager

The Property Manager is responsible for overseeing all aspects of property site-level performance including site maintenance and ensure property and curb appeal is at its best. They ensure efficient leasing processes, from marketing and tenant screenings to lease execution and move-ins. This role involves monitoring market trends, optimizing rental strategies, and maintaining occupancy targets. They also support financial and administrative tasks, including vendor coordination and invoice approvals. By fostering strong relationships with tenants and vendors, they contribute to smooth property operations and a positive rental experience.

Key Responsibilities

Leasing & Tenant Management

• Suggest and implement approved lease prices outside the rent roll, ensuring pricing aligns with market trends, occupancy goals, and revenue targets.
• Conduct detailed credit checks and tenant screenings in Yardi, verifying financial stability and rental history.
• Counter-sign tenant leases and ensure all leasing documents are properly executed and stored in Yardi.
• Oversee lease renewal proposals, analyzing market conditions and tenant retention strategies to optimize occupancy.

Marketing & Lead Generation

• Conduct in-depth monthly market reviews to assess competitor pricing, promotions, and occupancy trends.
• Create and manage online advertising for available suites, ensuring accurate, appealing, and timely postings.
• Identify and implement strategies to increase leasing traffic, including community outreach and referral programs.
• Maintain and update the prospect waitlist, tracking inquiries, conducting follow-ups, and converting leads into leases.

Tenant Onboarding & Move-In Process

• Conduct in-person tours for prospective tenants, showcasing suite features, amenities, and community benefits.
• Collect and verify required tenant documentation, including deposits, banking details, insurance, and utility confirmations.
• Perform detailed pre-move-in inspections, ensuring units meet quality standards before tenant possession.
• Conduct formal move-in walkthroughs with tenants, documenting unit condition and addressing any initial concerns.

Financial & Vendor Oversight

• Review and approve vendor invoices verifying services rendered and proper coding for payment processing.
• Reviews monthly financial statements, identifying variances and providing insights on leasing performance.
• Oversee tenant payment processing, ensuring EFT setups, recurring payments, and banking details are correctly entered in Yardi.
• Monitor and track property expenses, ensuring financial accuracy and compliance with budget guidelines.

Property Maintenance & Tenant Support

• Ensure tenant maintenance requests are logged, assigned, and completed accurately, following up on outstanding issues.
• Conduct routine inspections of units and common areas, identifying necessary maintenance or compliance issues.
• Act as the primary leasing contact for tenants, addressing concerns, explaining policies, and supporting positive tenant relation.

Work Experience

• Demonstrated success managing income-producing properties, such as apartment buildings, retail centers, or commercial office assets.
• Understanding of building systems, preventive maintenance planning, contractor/vendor oversight, and emergency procedures.
• Strong experience with budget preparation, variance reporting, and financial forecasting for multiple sites.
• Familiarity with rent roll analysis, expense control, capital planning, and investment return optimization.