Customer Performance Manager

At Opella, we simplify self-care for real people. As a Customer Performance Manager, you become part of that mission – turning ideas into products that actually reach hands and homes. This role is where precision, consistency, and accountability come together to support our self-care revolution.

About The Job

The Customer Performance Manager is responsible for developing and executing strategies that optimize customer performance. Leveraging data insights and market trends, the Customer Performance Manager focuses on maximizing customer profitability while identifying new growth opportunities This role ensures effective implementation of commercial policies, pricing strategies, product mix at customer level. The position requires strong analytical skills, commercial acumen, and the ability to collaborate cross-functionally to deliver sustainable business acceleration.

Key Responsibilities

• Drive route-to-market strategy, including channel and customer segmentation, and define customer commercial conditions in line with company policy
• Develop and implement effective incentive strategies across customers and product portfolio
• Build and execute best-in-class Joint Business Plans (JBPs) with clients in the local market, including ownership of annual and quarterly planning cycles
• Lead Revenue Growth Management initiatives and continuous improvement programs while ensuring full compliance with company policies and procedures
• Design and execute customer-specific promotional frameworks aligned with brand strategy, translating price positioning into impactful activities
• Optimize promotional effectiveness by improving ROI, accelerating sell-out, and identifying trade spend inefficiencies in collaboration with Key Account Managers
• Act as a strategic business partner by strengthening cross-functional collaboration, monitoring financial KPIs, and analyzing market trends to drive customer capability growth and identify new opportunities

About You

• Minimum 3 years’ experience in Revenue Management in pharma industry or/and FMCG
• University degree in econometrics, economics or engineering
• Strong analytical thinking
• Excellent Excel knowledge as a must
• Fluent in English and local language
• Strong analytical, strategic, and creative problem-solving skills.
• Demonstrated leadership and ability to drive cross-functional collaboration.

Simply put, we’re shaping a self-care revolution. If you’re ready to the question, improve and create better for millions, step in and make an impact that’s felt far beyond the line. We are challengers. We are Opella.

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.