Sales Operations and Contracts Manager

About The Role

This is a pivotal role at the heart of our residential sales business. Reporting to the Residential Sales and Product Manager, you will build and manage the systems, processes and support structure that keep sales running smoothly, contracts moving, data accurate and customers well looked after.

You will be the operational backbone of the sales team - bringing organisation and visibility across CRM, administration, contracts and customer communications, while continuously improving how we work and engage with our customers and buyers.

Day To Day

This role adds value by creating certainty and lifting the standard of the entire sales process and lead allocation for our growing property team. In this role, you will keep the residential sales business moving with organisation, clarity and confidence – day to day you will:

• Build and manage the systems that make sales administration efficient, accurate and scalable.
• Keep HubSpot CRM clean, current and useful so the team has the right information at the right time.
• Create dashboards, workflows and reporting that give the business clear visibility of sales activity and contract progress.
• Coordinate contracts and purchaser documentation to help transactions move smoothly and on time.
• Work closely with external solicitors and internal teams to reduce delays and keep commitments on track.
• Manage lead allocation, stock schedules and sales records so the team can focus on selling with confidence.
• Improve the customer journey by making sure purchaser communications are timely, clear and consistent.
• Identify better ways of working and turn process improvement into real operational gains.
• Support display suite and sales administration activity so the sales team is set up to succeed every day.

What We Are Looking For

We are looking for someone who brings more than technical capability, but someone who creates trust with customers and team. You'll get the chance to build a role with real impact, be trusted with ownership, and develop your capability across sales operations, CRM, contracts and customer journey management in a business that values continuous improvement. You will thrive here if you have:

• Experience in off-the-plan apartment sales operations, including contract management.
• Strong knowledge of residential sales processes.
• A strong communicator who can keep people informed and aligned.
• Customer-minded, with a genuine focus on creating a smooth experience.
• Curious about systems, technology and process improvement – including CRM experience, HubSpot highly regarded
• Commercially aware and able to balance accuracy, speed and practicality.
• Collaborative in style, with the confidence to work across teams and external stakeholders.
• Highly organised, detail-driven and calm under pressure.
• Proactive and solutions-focused, always looking for a better way.
• Advanced Microsoft product knowledge – particularly excel

Why join us

At McNab, we genuinely care, we make it easy and we deliver certainty – that is our brand promise. Everything we do, from recruiting and training to performance and promotion, centers around this promise.

This is your chance to play a key role in a business that values strong relationships, sharp thinking and high standards, while giving you the opportunity to make a real impact across the full sales journey. McNab is one of the largest Construction, Development and Property groups in Australia, with turnover now exceeding $1bn each year. Despite our growth and size, we've never lost our small company DNA - which centers around genuine care for our staff, customers and all our stakeholders. Success for us isn't about awards or growth, it's when we deliver so well that our customers are proud to wear a McNab T-Shirt on weekends!

Other Benefits Include

• Additional leave benefits, including parental leave, birthday leave and buy back leave options
• Annual allowances for items such as health and fitness items and uniforms
• Employee referral program and bonuses
• Access to the Employee Assistance Program and McNab Wellbeing Program, covering everything from finances to fitness to mental health
• Internal development opportunities through tailored training programs
• Social club events and general awards and celebrations

This is an outstanding opportunity to build a strong career with a reputable construction and property company that genuinely cares about the development of all staff, and it’s customers and stakeholders - if this is something you want to be a part of APPLY NOW!