Operations Specialist (Riders)

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

We're looking for a strategic and results-driven leader to define and execute our Riders/Customer strategy in Thailand. In this role, you will drive growth, engagement and loyalty across the Rider lifecycle, while optimising performance through data-driven decision making and cross-functional collaboration. You will play a key role in shaping the local market strategy in Thailand, working closely with regional and global teams to deliver impactful initiatives that improve both customer experience and marketplace efficiency.

In this role, you will be part of the Riders/Customer strategy, from acquisition to retention, ensuring sustainable growth and high-quality engagement. You will be responsible for translating strategic priorities into clear execution plans, driving continuous optimisation through experimentation, and identifying opportunities to improve efficiency at scale.

You will collaborate closely with Product, Marketing and Central Operations teams to launch and scale new initiatives, while acting as the voice of the Thai market to influence broader business decisions.

Main Tasks And Responsibilities

• Defining and executing the Rider strategy across acquisition, engagement, rewards, funnel optimisation and communications.
• Owning key market KPIs including growth, quality, engagement and efficiency.
• Driving continuous optimisation through structured experimentation and impact measurement and leading go-to-market planning for new Rider programs.
• Identifying structural inefficiencies and redesigning processes to unlock scalable performance and translating strategy into clear execution plans with measurable outcomes.
• Raising the bar on quality, service delivery and loyalty across both sides of the marketplace.
• Partnering closely with Product, Marketing and Central Operations to deliver market-leading initiatives.

• 5+ years of experience across operations, strategy and go-to-market roles.
• Proven experience leading and scaling teams in fast-paced environments.
• Strong analytical and commercial acumen (ROI thinking, incentive optimisation).
• A track record of turning strategy into measurable impact.
• Comfort operating in ambiguity and building structure where it doesn't yet exist.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don't tick every box, apply anyway.

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.