CRM Campaign Manager

About the company

OTE Group is the largest technology company in Greece and a member of the Deutsche Telekom Group. Through technology and innovation, we work to create a better world for all.

Diversity, inclusion and equality are at the core of our corporate culture.

This is the reason why we create an equal working environment in which our people can excel for their expertise, professional experience, conscientiousness, and responsibility.

Become part of our network and let’s create your future together!

About the role

We are looking for a CRM Campaign Manager to join the Group’s Mobile, Households & Channel Management Tribe.

The role focuses on designing and executing data-driven CRM campaigns that enhance customer engagement and business performance. Working closely with Commercial, Analytics, IT, Digital, and other cross-functional teams, the CRM Campaign Manager transforms customer insights into targeted communication strategies, optimized journeys, and impactful customer experiences.

Key Responsibilities

• Design and execute contextual and event-based CRM campaigns across multiple channels.
• Translate business objectives into targeted, data-driven campaign plans.
• Define customer segments, triggers, and next-best-action logic.
• Monitor campaign performance, run A/B tests, and drive continuous optimization.
• Analyze customer insights and campaign results to identify improvement opportunities.
• Collaborate with Commercial, Analytics, IT, Digital, and CRM teams to ensure successful campaign delivery.
• Contribute to customer journey design and communication strategies.
• Manage multiple campaign activities, ensuring prioritization and consistency across initiatives.

Required Skills

• Bachelor’s degree in Marketing, Business Administration, Mathematics, Computer Science, Engineering, or related field.
• 2+ years of experience in CRM Campaigns, Customer Analytics, Marketing Automation, or related areas.
• Experience using analytics/data mining tools and methodologies.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Fluency in English (Proficiency).

Preferred Qualifications

• Master’s degree in Analytics, Statistics, Data Science, or related fields will be considered an advantage.
• Experience with enterprise applications, data management, and CRM campaign management projects.
• Knowledge of Agile methodologies and project management fundamentals.
• Experience in telecommunications or digital services is considered an asset.

Personal & Professional Competencies

• Customer-centric mindset with a passion for data-driven solutions.
• Strong analytical thinking and problem-solving skills.
• Proactive attitude with ownership and a “can-do” mindset.
• Excellent collaboration and stakeholder management skills.
• Strong organizational and prioritization abilities.
• Adaptability, attention to detail, and results orientation.

What we offer

At OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people

Your benefits

• Competitive remuneration package
• Cafeteria benefits
• Company Mobile & Device Subsidies
• Fixed telephony, Internet & COSMOTE TV Packages
• Modern working environment, working laptop only

Your balance

• Flexible working arrangements
• Private insurance for employees and their family members
• Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers & fathers

Your wellness

• Health, safety & wellness programs: Exercise & Wellness Platform “The Coach”
• Wellness and sports activities, dietician appointments, medical check-ups, etc.
• OTE Group psychological support service

Your development

• We foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:
• Unlimited access to digital learning platforms Percipio & Coursera
• Various f2f custom made learning academies
• Talent & rotation programs

Your On-boarding

• Virtual new hire pre-boarding & onboarding program
• A buddy to support you in the first months working with us

Please note that you will be contacted only if you are shortlisted for an interview. We appreciate your understanding.