Operations Manager

A Real Estate Operations Manager serves as the operational backbone of a brokerage, sales team, or property management firm. They are responsible for optimizing day-to-day workflows, overseeing real estate transactions, ensuring regulatory compliance, and implementing technology (like CRMs) to scale the business and maximize profitability.

Role Overview

We are seeking a highly organized and proactive Operations Manager to lead the administrative and operational framework of our growing real estate business. You will act as the "chief problem-solver," bridging strategy and execution so that our agents, property managers, and leadership teams can operate at peak efficiency

Key Responsibilities

Operations & Team Management

• Oversee and streamline day-to-day office operations to ensure seamless business performance
• Manage, train, and supervise administrative and support staff to maximize productivity and ensure adherence to company standards
• Maintain team scorecards and key performance indicators (KPIs) to track progress toward business goals

Transaction Coordination & Compliance

• Oversee real estate transactions from contract through to settlement
• Coordinate critical deadlines, inspections, appraisals, and escrow/title processes
• Ensure all transaction files and marketing materials comply with local, state, and federal real estate regulations

Technology & CRM Management

• Manage and optimize the company’s tech stack, including CRM platforms, listing management tools, and property management software
• Implement automated workflows and lead-nurturing campaigns to increase client retention and drive referral business

Financial & Vendor Managment

• Assist with budget creation, expense tracking, and financial reporting
• Manage preferred vendor networks—including photographers, contractors, and stagers—by negotiating rates and monitoring project timelines
• (For Property Management): Oversee rent collection, maintenance requests, and tenant relations

Marketing & Client Experience

• Coordinate listing marketing campaigns, including direct mail, email newsletters, and social media content
• Oversee customer satisfaction initiatives, client onboarding, and client appreciations.

Qualifications

• Experience: 3+ years of experience in real estate operations, transaction coordination, or property management.
• Education: Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field (preffered)
• Licensing: Active Real Estate License (or willingness to obtain) is highly desirable for brokerage
• operations.Tech-Savviness: Proficiency in real estate CRM platforms (e.g., Salesforce, LionDesk, Follow Up Boss) and transaction management software (e.g., DocuSign)