Senior Facilities Manager

Job Title

Senior Facilities Manager

Job Description Summary

We are seeking an experienced Senior Facilities Manager to lead service delivery and capital works across a major client account. This role is responsible for managing Minor New Works and Capex projects end-to-end while ensuring contractual KPIs, financial targets, and client expectations are consistently met.

Job Description

Key Responsibilities

• Deliver all FM services in line with the Master Services Agreement (MSA), ensuring KPIs are met and exceeded
• Lead the planning, scoping, pricing, and delivery of capital and minor works projects
• Provide technical advice and identify cost savings and operational efficiencies
• Manage subcontractors to ensure quality, compliance, safety, and performance standards
• Oversee financial performance including project budgets, WIP, invoicing, and reconciliations
• Maintain strong client relationships, acting as a key point of contact and escalation
• Ensure compliance with health, safety, and quality systems through regular site audits
• Prepare and deliver client reports, project updates, and performance insights

Key Skills & Qualifications

• 5+ years’ experience in Facilities Management, ideally within an outsourced environment
• Proven experience delivering capital works or minor projects ($50K–$2M range)
• Strong technical background (trade or property-related qualification advantageous)
• Demonstrated ability to manage subcontractors and service delivery performance
• Financial acumen with experience managing budgets, WIP, and cost control
• Strong stakeholder management and client-facing communication skills
• Proficient in FM systems and Microsoft Office (Excel, Word, Outlook); JDE experience preferred
• Ability to analyse data and produce clear, client-ready reports

Direct Reports: Facilities Coordinators (FCs) and Facilities Managers (FMs)

About You

• Proactive, solutions-focused, and able to think on your feet
• Strong problem-solving and decision-making capability
• Highly organised with the ability to prioritise competing demands
• Collaborative team player with leadership capability
• Committed to delivering excellent customer service

INCO: “Cushman & Wakefield”