Cluster Reservations Manager
Indexed description
Accor offers a welcoming, team-focused environment where everyone works together to create exceptional guest experiences.
With us, your personality is valued, your opportunities for growth know no boundaries.
Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
We are seeking a proactive and detail-oriented Cluster Reservations Manager to join our Auckland CBD Hub. This role is pivotal in managing our reservations operations and ensuring a seamless guest experience. The ideal candidate will be highly organised, people-focused, and eager to contribute to a dynamic and productive workplace culture.
This role will be responsible for the Sofitel Auckland Viaduct Harbour, SO/Auckland, TRIBE Auckland Fort Street and JO&JOE Auckland reservations functions. A strong and adaptable leader will thrive in this role as they curate tailored guest experiences whilst seamlessly incorporating our different brand storytelling.
Key Duties Include
- Maintain PMS/GDS systems and any other online RES systems
- Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
- Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
- Place bookings in rooms to maximise back-to-back bookings. This also includes constant monitoring of room allotments and availability in the short and long term
- Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
- Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible with detailed communication to all departments
- Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system
- Establish, in conjunction with General Managers, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
- Develop working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target.
- Two years’ experience within a multi-property reservations manager or leadership role
- Sound working knowledge of Opera and/or Opera Cloud property management systems is required. Additional exposure to Mews is highly advantageous
- Previous experience working within 4* or above properties is a requisite for this role
- Understanding of working within a Global company/brands is a must have
- Knowledge of a hotel Spa’s revenue needs and the ability to upsell packages to both FIT and Group travellers
- Ability to present in senior leadership meetings
- Qualifications in Hospitality/ Tourism Management or Sales/Commercial advantageous
- Demonstrated leadership experience, in a sales environment preferred
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- On-site we offer laundry services
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Daily staff meal provided while on duty
- Accor's Parental Leave Scheme
- Ongoing reward and recognition incentives in Accor anniversaries
- Opportunities for further development and worldwide career progression within Accor
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