Senior Operations Manager | Hotel | Dublin City

Our client, a well-established and growing hospitality business, is seeking an experienced Senior Operations Manager to join the leadership team of a high-volume 4-star property in Dublin.

This is an excellent opportunity for a commercially driven hotel leader who is passionate about operational excellence, guest experience, team development, and delivering strong financial results. Working closely with the General Manager, you will play a key role in leading day-to-day operations while contributing to broader strategic and business improvement initiatives.

The Role

As Senior Operations Manager, you will be responsible for overseeing all major operational functions within the hotel, ensuring exceptional service standards, efficient operations, and outstanding guest satisfaction. You will provide leadership across multiple departments while supporting the achievement of commercial and financial objectives.

Key Responsibilities

• Lead the daily operations of the hotel, ensuring the highest standards of guest service and operational performance.
• Manage and support departmental leaders across Front Office, Food & Beverage, Accommodation, Kitchen and Maintenance functions.
• Drive operational efficiency, service excellence, and continuous improvement initiatives throughout the property.
• Monitor financial performance, labour costs, payroll, and departmental budgets to maximise profitability.
• Lead, coach, and develop management teams, creating a positive and high-performing culture.
• Work collaboratively with Revenue, Sales, Marketing and HR teams to achieve business objectives.
• Ensure compliance with all statutory, operational, and quality standards.
• Support strategic projects designed to enhance efficiency, guest satisfaction, and overall business performance.

About You

To be successful in this role, you will have:

• A minimum of 5 years' senior management experience within a 4-star or 5-star hotel environment.
• Proven experience leading multi-department hotel operations.
• Strong Food & Beverage operational expertise.
• A track record of delivering operational improvements, guest satisfaction growth, and financial performance.
• Strong commercial acumen with experience managing budgets, forecasts, labour costs, and profitability.
• Excellent leadership, communication, and stakeholder management skills.
• The ability to motivate teams and drive a culture of accountability and excellence.