Operations Manager

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our next Operations Manager at Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme- earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 5+ years relevant experience within a lifestyle or luxury hotel is preferred, along with previous people management, R&B, and Front Office or Housekeeping experience
• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

• Offer our guests a considered, intelligent, and aesthetically pleasing experience
• Supervise and manage the Front Office, Housekeeping, Maintenance and R&B teams
• Collaborate with the HOD’s to manage high standards of cleanliness and maintenance across the business
• Collaborate with the GM and other department heads to develop and implement operational and commercial strategies
• Assist the GM with budgeting, forecasting, profitability, P&L and financial analysis
• Analyse and foresee guest requirements, particularly for returning or frequent guests and take prompt action to ensure guest needs are met to a very high standard
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Start your Wilde journey today! Take the leap and click "apply" now!