marketing manager (operations support)

hybrid 3x a week | london📍 | 10% bonus + competitive salary

at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥

were looking for a marketing manager (operations support) to join us🌱 ready to dive in and stir things up

purpose |

to act as the primary operational engine room for the regional teams, managing day-to-day inbound marketing requests, print logistics, and asset distribution. This role focuses on driving hyper-local footfall, fostering local community/landlord relationships, and driving restaurant self-sufficiency through the ongoing development of the restaurant Sales Driving Toolkit.

key accountabilities |

• own the ongoing development, best-practice curation, and continuous improvement of the restaurant Sales Driving Toolkit to enable efficient, self-serve local execution
• triage and complete marketing requests from GMs; coordinate with creative teams to roll out materials (e.g., shopping centre banners) and manage tracking and reporting
• partner with shopping centre landlords, BIDs, and local councils to unlock high-impact event integrations and drive local community footfall
• manage end-to-end print, production, and distribution workflows to deliver localised POS kits and digital assets to restaurants accurately and on time
• upskill and support restaurant marketing senseis to act as champions and the first point of contact for local GM queries
• maintain project timelines, own the weekly data aggregation for the regional trading update, and manage the "Bowl to Soul" community fund
• utilise Asana for campaign tracking and approvals, assist in localising brand campaigns, and support monthly regional ops updates and restaurant visits

key skills + role requirements |

• highly organised strong event and project management skills
• commercially minded, financially literate with experience handling contract terms and rights
• natural relationship-builder and strong communicator, able to influence partners and internal teams
• creative thinker who challenges the status quo to build high impact cultural activations
• experience managing external experiential, live event and sampling agencies
• campaign management experience with a clear focus on digital, social and tracking ROI

what’s in it for you |

• 10% bonus
• hybrid working
• come as you are culture, with modern offices, fresh fruit and soft drinks
• £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
• private healthcare cover (+ partner)
• 3% pension contribution
• 25 days holiday plus bank holidays
• + further discounts across retail, hospitality & leisure — perks that make life sweeter
• supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents

nothing brings people together like great food. no matter where you’re from or who you are, you’ve got a seat at our table | because food is the ultimate connector, and here everyone belon